Site Manager - Office Services & Reception

Opensity solutions; Boston (MA); On-site; USD 60,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking an experienced Office Services/Site Manager to oversee workplace operations for a prestigious law firm client. This is a highly visible leadership role delivering white-glove service while leading a team of office services, reception and records staff.

The ideal candidate is hands-on, service-driven, and focused on building client relationships, developing teams, solving problems, and continuously improving the workplace experience.

Qualifications

• High School Diploma required; associate/bachelor's degree preferred.
• Previous supervisory or management experience in client service, hospitality, workplace services, or a professional services environment.
• Strong leadership, communication, and relationship-building skills.
• Highly organized, detail-oriented, and solutions-focused.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.
• Ability to lift/move up to 40 lbs. and handle packages with up to 75 lbs.

Responsibilities

• Serve as the primary point of contact for the client and on-site team.
• Build strong client relationships and ensure exceptional service delivery.
• Lead, coach, and develop all on-site employees; recruit, interview, onboard, train, and manage staff.
• Create schedules to ensure appropriate coverage and operational efficiency.
• Oversee daily reception, records and office services; maintain professional, organized spaces.
• Coordinate mail, packages, couriers, office moves, equipment, and workspace needs.
• Monitor staffing, productivity, and service performance; prepare operational reports.
• Identify and implement process improvements that enhance efficiency and service quality.
• Ensure compliance with company policies, client requirements, and safety procedures.

Skills

Leadership

Communication

Relationship-building

Organizational skills

Team management

Customer service

Education

High School Diploma

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Opensity Solutions is seeking an experienced Office Services/Site Manager to oversee workplace operations for a prestigious law firm client. This is a highly visible leadership role delivering white-glove service while leading a team of office services, reception and records staff.

The ideal candidate is hands-on, service-driven, and focused on building client relationships, developing teams, solving problems, and continuously improving the workplace experience.