Site Operations Manager - Arcade & Guest Experience

VENUplus Inc.; Northern (KY); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Health Savings Account

Flexible Spending Account

401(k) with employer match

Life/AD&D

Short-Term Disability

Long-Term Disability

Job summary

VENU+ Inc. is seeking a Site Operations Manager at Maplewood Mall in St. Paul, MN. You’ll oversee staff, daily operations, and budgets for your arcade site, working with the Regional Service Manager to meet objectives and grow the business.

The role requires 2+ years in operations management, strong leadership, and excellent communication. Expect travel up to 25%, a flexible schedule including nights and weekends, and a comprehensive benefits package including healthcare and a 401(k) plan.

Qualifications

• 2+ years of experience in Operations Management or related field.
• Detailed oriented and process driven with excellent management skills.
• Excellent verbal and written communication skills.
• Demonstrates a professional attitude in a fast-paced environment.
• Tech-savvy and mechanically inclined.
• Delivers exceptional customer service with a professional demeanor.
• Able to work a flexible schedule including nights, weekends, and/or holidays.
• Travel may be required.

Responsibilities

• Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining arcade equipment at the location
• Provides training and support to the team on daily operations, customer service, safety requirement and maintenance routines
• Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team
• Ensures compliance to all company and customers' safety standards
• Exhibits excellent customer service to address service issues or concerns
• Build positive working relationships with customers
• Completes and manages budgets and costs associated with servicing and maintaining equipment
• Forecasts and control labor cost on a weekly, monthly, and annual basis
• Oversees transactions to ensure accuracy and prevent cash variances
• Complete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines
• Ensures staff maintains a professional appearance by adhering to dress code policy
• Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines
• Merchandising of prizes for redemption center and instant win games
• Perform regular audits of arcade games and prize machines to ensure cleanliness and proper functionality
• Performs other duties as assigned

Skills

Operations management

Customer service

Communication skills

Tech-savvy

Mechanical aptitude

Microsoft Office

Education

Associate degree (2 year)

Tools

Microsoft Office

Job description

VENU+ Inc. is seeking a Site Operations Manager at Maplewood Mall in St. Paul, MN. You’ll oversee staff, daily operations, and budgets for your arcade site, working with the Regional Service Manager to meet objectives and grow the business.

The role requires 2+ years in operations management, strong leadership, and excellent communication. Expect travel up to 25%, a flexible schedule including nights and weekends, and a comprehensive benefits package including healthcare and a 401(k) plan.