Arcade/ Lockers /Mobility Manager- Theme Park

Venu-; San Antonio (TX); Hybrid; USD 70,000 - 98,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) employer match

Life/AD&D insurance

Short/Long-term disability

Job summary

VENU+ is seeking a Site Operations Manager for our hospitality and entertainment venues in San Antonio. You will coordinate event logistics, assist guests, and manage equipment to ensure smooth operations and memorable experiences.

The role requires a bachelor’s degree or 4+ years in management in amusement or related field, strong communication, customer service, and a hands-on, tech-savvy approach. You must be able to work nights, weekends, and holidays.

Qualifications

• Requires a Bachelor's degree or 4+ years of management experience in amusement/related fields.
• Strong leadership, communication, and customer service skills.
• Tech-savvy with mechanical aptitude and process-focused mindset.

Responsibilities

• Manage service delivery for amusement equipment and a trained team at the resort.
• Provide training and support on daily operations, safety, and maintenance.
• Develop policies and workflows to ensure efficient operations and safety compliance.
• Forecast labor costs and manage budgets; track inventory and parts.

Skills

Leadership

Customer service

Communication

Problem solving

Team training

Technical aptitude

Education

Bachelor's degree in Business/Logistics/Engineering or related field

Tools

Microsoft Office

Job description

Work doesn't have to be boring, come have fun with us!WHAT WE DO: VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.ENJOY GREAT BENEFITS!HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending AccountADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Company paid Short-Term Disability, Company paid Long-Term Disability, and moreWHAT YOU'LL DO:As a Site Operations Manager, you will play an essential role in ensuring that our entertainment venue runs smoothly and efficiently. Whether you're coordinating event logistics, assisting guests, or managing equipment, your dedication and attention to detail will help create unforgettable experiences for our guests.ResponsibilitiesManages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining amusement equipment located at the resortProvides training and support to the team on daily operations, customer service, safety requirement and maintenance routinesDevelops operational policies, procedures, and workflows that lead to efficient and effective operations of the teamEnsures compliance to all company and customers' safety standardsExhibits excellent customer service to address service issues or concernsCompletes and manages budgets and costs associated with servicing and maintaining equipmentForecasts and control labor cost on a weekly, monthly, and annual basisComplete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelinesEnsures staff maintains a professional appearance by adhering to dress code policyPromotes and increases arcade visits by ensuring cleanliness and proper maintenance routines#VenuplushpREQUIREMENTSBachelor's degree required (Business, Logistics, Engineering, etc.) or 4+ years of Management experience preferably in the Amusement Industry or related fieldDetailed oriented and process driven with excellent management skillsExcellent verbal and written communication skillsDemonstrates a professional attitude in a fast-paced environmentTech-savvy and mechanically inclinedDelivers exceptional customer service with a professional demeanorProficient in Microsoft Office productsAble to work a flexible schedule including nights, weekends, and/or holidays