Site Operations Manager

VENUplus Inc.

Northern (KY)

Hybrid

USD 40,000 - 45,000

Full time

12 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Health Savings Account

Flexible Spending Account

401(k) with employer match

Life/AD&D

Short-Term Disability

Long-Term Disability

Job summary

VENU+ Inc. is seeking a Site Operations Manager at Maplewood Mall in St. Paul, MN. You’ll oversee staff, daily operations, and budgets for your arcade site, working with the Regional Service Manager to meet objectives and grow the business.

The role requires 2+ years in operations management, strong leadership, and excellent communication. Expect travel up to 25%, a flexible schedule including nights and weekends, and a comprehensive benefits package including healthcare and a 401(k) plan.

Qualifications

2+ years of experience in Operations Management or related field.
Detailed oriented and process driven with excellent management skills.
Excellent verbal and written communication skills.
Demonstrates a professional attitude in a fast-paced environment.
Tech-savvy and mechanically inclined.
Delivers exceptional customer service with a professional demeanor.
Able to work a flexible schedule including nights, weekends, and/or holidays.
Travel may be required.

Responsibilities

Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining arcade equipment at the location
Provides training and support to the team on daily operations, customer service, safety requirement and maintenance routines
Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team
Ensures compliance to all company and customers' safety standards
Exhibits excellent customer service to address service issues or concerns
Build positive working relationships with customers
Completes and manages budgets and costs associated with servicing and maintaining equipment
Forecasts and control labor cost on a weekly, monthly, and annual basis
Oversees transactions to ensure accuracy and prevent cash variances
Complete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines
Ensures staff maintains a professional appearance by adhering to dress code policy
Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines
Merchandising of prizes for redemption center and instant win games
Perform regular audits of arcade games and prize machines to ensure cleanliness and proper functionality
Performs other duties as assigned

Skills

Operations management

Customer service

Communication skills

Tech-savvy

Mechanical aptitude

Microsoft Office

Education

Associate degree (2 year)

Tools

Microsoft Office

Job description

Job Details

Job Location: Maplewood Mall - St Paul, MN 55109

Position Type: Full Time

Education Level: 2 Year Degree

Salary Range: $40,000.00 - $45,000.00 Salary/year

Travel Percentage: Up to 25%

Job Shift: Any/Variable

Job Category: Management

Work doesn't have to be boring, come have fun with us!

WHAT WE DO: VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.

ENJOY GREAT BENEFITS!

HEALTHCARE BENEFITS:

Medical, Dental, Vision, Health Savings Account, Flexible Spending Account

ADDITIONAL BENEFITS:

401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Company paid Short-Term Disability, Company paid Long-Term Disability, and more

WHAT YOU'LL DO:

As a Site Operations Manager at VENU+ you oversee staff, daily operational activities, and business objectives for their area of operation .The Site Operations Manager has overall ownership for their assigned arcade and will work directly with the Regional Service Manager to create and manage budgets, set expectations for their team, deliver results that exceed expectations, and grow the business.

Responsibilities

Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining arcade equipment at the location
Provides training and support to the team on daily operations, customer service, safety requirement and maintenance routines
Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team
Ensures compliance to all company and customers' safety standards
Exhibits excellent customer service to address service issues or concerns
Build positive working relationships with customers
Completes and manages budgets and costs associated with servicing and maintaining equipment
Forecasts and control labor cost on a weekly, monthly, and annual basis
Oversees transactions to ensure accuracy and prevent cash variances
Complete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines
Ensures staff maintains a professional appearance by adhering to dress code policy
Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines
Merchandising of prizes for redemption center and instant win games
Perform regular audits of arcade games and prize machines to ensure cleanliness and proper functionality
Performs other duties as assigned

QualificationsRequirements