Park Operations and Guest Experience Lead

Kids Empire; Saint Paul (MN); On-site; USD 40,000 - 50,000; Full time

Job summary

A family entertainment center in Saint Paul, Minnesota is looking for an Assistant Manager to oversee daily operations and ensure a safe, enjoyable, and efficient experience for guests. The role includes supervising staff, resolving guest complaints, and maintaining high service standards. The ideal candidate has strong leadership qualities, excellent communication skills, and is comfortable working in a bustling environment with families and children.

Qualifications

• Able to work with children.
• Work weekends and holidays.
• Ability to make effective decisions in a fast-paced environment.
• Demonstrating a commitment to safety and emergency preparedness.

Responsibilities

• Supervise staff and ensure high standards of customer service.
• Resolve guest complaints and ensure satisfaction.
• Assist in training and development of staff.
• Maintain cleanliness and safety of the park.

Skills

Good communication skills

Customer service skills

Leadership skills

Conflict resolution skills

Strong organizational skills

Education

High school diploma or equivalent qualification

Tools

iPad

Job description

A family entertainment center in Saint Paul, Minnesota is looking for an Assistant Manager to oversee daily operations and ensure a safe, enjoyable, and efficient experience for guests. The role includes supervising staff, resolving guest complaints, and maintaining high service standards. The ideal candidate has strong leadership qualities, excellent communication skills, and is comfortable working in a bustling environment with families and children.