Site Operations Manager

Venu-; Saint Paul (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with employer match

Life/AD&D

Disability insurance

Job summary

VENU+ is seeking a Site Operations Manager in Saint Paul, MN to oversee staff, daily operations, and budget targets for their arcade location.

You will lead a trained team, ensure safety standards, deliver exceptional customer service, and build strong customer relationships while maintaining equipment and inventories.

Qualifications

• 2+ years of experience in operations management or related field.
• Strong verbal and written communication skills.
• Detail-oriented and process-driven.
• Professional demeanor in a fast-paced environment.
• Tech-savvy and mechanically inclined.

Responsibilities

• Oversee staff, daily operations, and area business objectives.
• Manage budgets, set team expectations, and deliver results.
• Provide training and support on daily operations, customer service, safety, and maintenance.
• Develop policies and workflows for efficient operations.
• Ensure compliance with safety standards.
• Build relationships with customers and promote arcade visits.
• Perform regular audits of games and prize machines.
• Complete inventories and manage parts and prizes within budget.
• Forecast labor costs weekly, monthly, and annually.
• Maintain professional appearance and dress code.

Skills

Operations management

Staff supervision

Customer service

Communication

Mechanical aptitude

Microsoft Office

Tools

Microsoft Office

Job description

Work doesn't have to be boring, come have fun with us!WHAT WE DO: VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.ENJOY GREAT BENEFITS!HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending AccountADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Company paid Short-Term Disability, Company paid Long-Term Disability, and moreWHAT YOU'LL DO: As a Site Operations Manager at VENU+ you oversee staff, daily operational activities, and business objectives for their area of operation .The Site Operations Manager has overall ownership for their assigned arcade and will work directly with the Regional Service Manager to create and manage budgets, set expectations for their team, deliver results that exceed expectations, and grow the business.ResponsibilitiesManages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining arcade equipment at the locationProvides training and support to the team on daily operations, customer service, safety requirement and maintenance routinesDevelops operational policies, procedures, and workflows that lead to efficient and effective operations of the teamEnsures compliance to all company and customers' safety standardsExhibits excellent customer service to address service issues or concernsBuild positive working relationships with customersCompletes and manages budgets and costs associated with servicing and maintaining equipmentForecasts and control labor cost on a weekly, monthly, and annual basisOversees transactions to ensure accuracy and prevent cash variancesComplete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelinesEnsures staff maintains a professional appearance by adhering to dress code policyPromotes and increases arcade visits by ensuring cleanliness and proper maintenance routinesMerchandising of prizes for redemption center and instant win gamesPerform regular audits of arcade games and prize machines to ensure cleanliness and proper functionalityPerforms other duties as assignedRequirements2+ years of experience in Operations Management or related fieldDetailed oriented and process driven with excellent management skillsExcellent verbal and written communication skillsDemonstrates a professional attitude in a fast-paced environmentTech-savvy and mechanically inclinedDelivers exceptional customer service with a professional demeanorProficient in Microsoft Office productsAble to work a flexible schedule including nights, weekends, and/or holidaysTravel may be required