Arcade Operations Manager | Lead Guest Experience & Sales

Stars and Strikes Family Entertainment Center; Raleigh, Northern (NC, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Profit-Sharing

Free bowling, laser tag & gameplay

Job summary

Stars and Strikes Family Entertainment Center is seeking an Arcade Manager to oversee the state-of-the-art games room, including arcade games, virtual reality, laser tag, and bumper cars. You will drive sales goals, supervise a retail-style prize center, and train hourly staff to deliver exceptional guest experiences.

The role requires leadership, operational oversight, and the ability to analyze game payouts and reports.

Qualifications

• 1-2 years of management experience.
• Experience in retail or sales is a plus.
• Friendly and professional demeanor.
• Ability to analyze reports and proficiency with Excel.
• Meriq, Tripleseat, Vector, Micros and Embed software knowledge is a plus.

Responsibilities

• Ensure an Excellent Guest Experience.
• Meet & Exceed Arcade Sales Goals.
• Manage Retail-Style Prize Store.
• Hire, Train & Manage HourlyStaff.
• Complete ArcadeAudit.

Skills

Management experience

Retail experience

Excel proficiency

Friendly and professional demeanor

Analytical skills

Tools

Meriq

Tripleseat

Vector

Micros

Embed software

Job description

Stars and Strikes Family Entertainment Center is seeking an Arcade Manager to oversee the state-of-the-art games room, including arcade games, virtual reality, laser tag, and bumper cars. You will drive sales goals, supervise a retail-style prize center, and train hourly staff to deliver exceptional guest experiences.

The role requires leadership, operational oversight, and the ability to analyze game payouts and reports.