Site Operations Lead (Arcade/Lockers/Mobility)

Venu+; Agawam (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Venu+ in Agawam, Massachusetts, is looking for an enthusiastic Site Operations Lead to join our team. This role involves coordinating event logistics, assisting guests, and managing equipment to ensure smooth operations at our entertainment venue. Ideal candidates will have previous experience in hospitality and leadership skills.

Our dedication to creating memorable guest experiences requires excellent communication and the ability to multitask effectively. Join us in a fun and dynamic environment!

Qualifications

• Previous experience in an entertainment or hospitality setting is preferred.
• 2-4 years of leadership experience preferred.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Coordinate event logistics, including setup, breakdown, and execution.
• Monitor and maintain arcade games, locker systems, and mobility equipment.
• Inspire, motivate, and train coworkers to develop a guest focused team.

Skills

Excellent communication and interpersonal skills

Problem-solving abilities

Ability to multitask

Attention to detail

Education

High school diploma or equivalent

Job description

WHAT WE DO

VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team. Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.

Description

Are you looking for a fun and exciting opportunity in the entertainment industry? If so, we have the perfect job for you! We are seeking a friendly and enthusiastic individual to join our team as a Site Operations Lead. As a Site Operations Lead, you will play an essential role in ensuring that our entertainment venue runs smoothly and efficiently. Whether you’re coordinating event logistics, assisting guests, or managing equipment, your dedication and attention to detail will help create unforgettable experiences for our guests.

Responsibilities

• Coordinate event logistics, including setup, breakdown, and execution
• Monitor and maintain arcade games, locker systems, and mobility equipment, ensuring they are in proper working condition for guests to enjoy routinely
• Inspire, motivate, and train coworkers to develop a guest focused team
• Manage team workflow, delegate tasks, and act as the point of contact in absence of location manager
• Guide and entertain guests, explaining game rules, controls, and strategies
• Keep the assigned area clean, tidy, and organized, creating an inviting atmosphere for guests
• Ensure the redemption center is well-stocked
• Guide guest through an array of enticing prizes, ensuring they leave with unforgettable memories
• Abide by all venue policies and procedures to maintain a safe and enjoyable environment for all

Requirements

• High school diploma or equivalent
• Previous experience in an entertainment or hospitality setting is preferred
• 2-4 years of leadership experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong problem‑solving abilities and attention to detail
• Flexibility to work evenings, weekends, and holidays as needed
• Basic computer skills