Site Operations Leader & Service Excellence

Socket.dev; Birmingham (AL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

401K

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh is seeking a Site Manager to oversee daily operations at a small- to medium-sized site in Birmingham, AL. You will manage a small team, coordinate contracted services, and ensure performance against SLAs while maintaining a customer-focused environment.

You will drive staff development, align resources with production needs, and collaborate cross-functionally to optimize business processes. Strong leadership and technical acumen are essential.

Qualifications

• High school diploma or GED required.
• 3–5 years of related field experience (B2B/technical).
• 2 years of managerial experience strongly preferred.
• 3–5 years of customer-facing experience required.
• Demonstrated knowledge of technology.
• Proficiency with Microsoft Office 365 applications.

Responsibilities

• Manage daily site operations for a small- to medium-sized site with a direct reports team.
• Prioritize competing priorities and foster a positive work culture to retain staff.
• Apply Ricoh products and processes and propose alternatives as needed.
• Manage production and quality control labor per targets.
• Improve operations using Ricoh Service Excellence tools and methods.
• Ensure SLAs are met and collaborate with customers to optimize processes.
• Create a customer-focused environment via feedback and surveys.
• Support audit standards, deadlines, and compliance with established tools.
• Staff effectively by aligning skills with production needs.
• Motivate staff and recognize achievements through Ricoh programs.
• Communicate clear expectations through training and coaching.
• Identify development opportunities via IDP management.
• Evaluate performance and provide training opportunities.
• Maintain daily contact with customers and understand client requirements.
• Identify service gaps and adjust documentation to client needs while ensuring finances are met.
• Collaborate with Sales to resolve pricing, orders, invoicing issues.
• Prepare site reporting, customer presentations, and business reviews aligned with contractual value.
• Performs other duties as assigned.

Job description

Ricoh is seeking a Site Manager to oversee daily operations at a small- to medium-sized site in Birmingham, AL. You will manage a small team, coordinate contracted services, and ensure performance against SLAs while maintaining a customer-focused environment.

You will drive staff development, align resources with production needs, and collaborate cross-functionally to optimize business processes. Strong leadership and technical acumen are essential.