Site Operations Manager - People, Process, Quality

Ricoh USA, Inc.; Los Angeles (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Ricoh USA, Inc. is seeking a Site Manager to oversee daily operations of a small‑to‑medium‑sized site in Los Angeles, CA. You will supervise a small team, ensure production and service quality, and uphold Ricoh standards to deliver reliable service to clients.

The role emphasizes managing schedules, maintaining service levels, and fostering a positive, customer‑centric environment while leveraging Ricoh tools and processes.

Qualifications

• 3–5 years of related field experience (B2B and/or technical environment).
• 2 years of management experience strongly preferred.
• 3–5 years of customer-facing experience required.
• Demonstrated high level of knowledge and understanding of technology.
• Proficiency with Microsoft Office 365 applications.

Responsibilities

• Manage daily operations of a small‑to‑medium‑sized site and supervise a small team.
• Prioritize multiple and competing priorities.
• Communicate team vision and priorities; build a positive work culture to retain staff.
• Apply Ricoh products and processes effectively; identify alternatives when appropriate.
• Ensure SLAs are met and collaborate with customers to improve business processes.

Skills

Strategic thinking

Group presentation

Problem solving

Customer service

Technical aptitude

Communication

Education

High school diploma or GED

Tools

MS Office 365

Job description

Ricoh USA, Inc. is seeking a Site Manager to oversee daily operations of a small‑to‑medium‑sized site in Los Angeles, CA. You will supervise a small team, ensure production and service quality, and uphold Ricoh standards to deliver reliable service to clients.

The role emphasizes managing schedules, maintaining service levels, and fostering a positive, customer‑centric environment while leveraging Ricoh tools and processes.