Senior Workplace Operations & Hospitality Leader

Ricoh USA, Inc.; Chicago (IL); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, life insurance

401K plan

HSA & FSA

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. in Chicago is seeking a Senior Site Manager for MS Site Management to lead daily operations of a medium to large site with a sizable team, ensuring contract compliance and high-quality service delivery.

You will coordinate cross-functional efforts, drive SLA performance, manage staffing and development, and implement Ricoh Service Excellence tools to improve operational quality. This full-time role requires strong leadership, customer focus, and the ability to balance complex

Qualifications

• High School Diploma or GED required.
• 5+ years experience in related field (B2B and/or technical environment).
• 5+ years of customer-facing experience.
• Proficiency with Microsoft Office 365.

Responsibilities

• Manage daily operations of a medium to large site with a large team.
• Lead complex projects and manage multiple priorities.
• Maintain SLA performance and client satisfaction.
• Collaborate with cross-functional teams to improve service delivery.
• Oversee staffing, hiring, onboarding, and performance management.
• Provide site reporting and business reviews to ensure contractual alignment.

Skills

Strategic facilitation

Public speaking

Problem solving

Managerial courage

Customer service

Technical aptitude

Communication

Education

High School Diploma or GED

5+ years experience in related field

Job description

Ricoh USA, Inc. in Chicago is seeking a Senior Site Manager for MS Site Management to lead daily operations of a medium to large site with a sizable team, ensuring contract compliance and high-quality service delivery.

You will coordinate cross-functional efforts, drive SLA performance, manage staffing and development, and implement Ricoh Service Excellence tools to improve operational quality. This full-time role requires strong leadership, customer focus, and the ability to balance complex