Site Operations Leader: Client Service & Team Development

Ricoh; Minneapolis (MN); On-site; USD 26,000 - 33,000; Full time

Job summary

Ricoh in Minneapolis seeks a Site Manager to oversee onsite operations and lead a small team supporting a key client. You will manage daily service delivery, drive operational excellence, and develop employees while building strong customer relationships.

Responsibilities include ensuring SLAs and quality standards, improving processes, monitoring staffing, supporting business reviews and reporting, and partnering with leadership to resolve service and billing challenges.

Qualifications

• 3+ years of experience in operations, business services, technical support, or a related customer-facing environment.
• Leadership or supervisory experience preferred.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Lead day-to-day operations for a site providing services such as managed print, mail, imaging, courier, hospitality, and document services.
• Supervise, coach, and develop a small team while fostering a positive, high-performing culture.
• Build strong client relationships and serve as the primary onsite point of contact.
• Ensure service level agreements (SLAs), quality standards, and operational goals are achieved.
• Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
• Monitor staffing needs, workflow demands, and resource allocation.
• Support business reviews, operational reporting, and customer presentations.
• Manage performance, employee development plans, training, and recognition programs.
• Partner with leadership and internal teams to resolve service, billing, and operational challenges.

Skills

Leadership

Customer service

Communication

Problem-solving

Education

High School Diploma or GED

Tools

Microsoft Office 365

Job description

Ricoh in Minneapolis seeks a Site Manager to oversee onsite operations and lead a small team supporting a key client. You will manage daily service delivery, drive operational excellence, and develop employees while building strong customer relationships.

Responsibilities include ensuring SLAs and quality standards, improving processes, monitoring staffing, supporting business reviews and reporting, and partnering with leadership to resolve service and billing challenges.