Onsite Operations Lead - Client Service Manager

Ricoh USA, Inc.; Minneapolis (MN); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

Health Savings Account

Flexible Spending Account

Tuition assistance

Paid vacation

Job summary

Ricoh USA, Inc. in Minneapolis is seeking a Site Manager Lead Operations to oversee onsite services and guide a small team delivering client-focused outcomes.

You will manage daily service delivery, drive operational excellence, and foster a culture of accountability. You will develop employees, strengthen client relationships, and ensure SLAs are exceeded while collaborating with internal teams to resolve issues and improve processes.

Qualifications

• 3+ years of experience in operations or related customer-facing environments.
• Leadership or supervisory experience preferred.
• Strong customer service and problem-solving skills.
• Proficient with Microsoft Office 365.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead day-to-day site operations including managed print, mail, imaging, courier, hospitality, and document services.
• Supervise and develop a small team while maintaining a high-performing culture.
• Serve as the primary onsite contact and build client relationships.
• Ensure SLAs and quality standards are met and goals achieved.
• Identify opportunities to improve processes and efficiency.
• Monitor staffing, workload, and resource allocation.
• Support business reviews and operational reporting.
• Oversee training, development plans, and recognition programs.
• Collaborate with leadership to resolve service and billing issues.

Skills

Operations leadership

Team development

Customer service

MS Office 365

Multitasking

Education

High School Diploma or GED

Job description

Ricoh USA, Inc. in Minneapolis is seeking a Site Manager Lead Operations to oversee onsite services and guide a small team delivering client-focused outcomes.

You will manage daily service delivery, drive operational excellence, and foster a culture of accountability. You will develop employees, strengthen client relationships, and ensure SLAs are exceeded while collaborating with internal teams to resolve issues and improve processes.