Site Operations Lead - People & Process Champion

Ricoh USA, Inc.; Cleveland (OH); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, life, and disability

401K with matching + HSA and FSA

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. is seeking a Site Manager to oversee daily operations at a small to medium site in Cleveland, OH. You will lead a small team, manage contracted services, and ensure performance against SLAs while maintaining a customer-focused environment.

The role requires 3–5 years in related fields, managerial experience, and strong communication, technical aptitude, and problem-solving skills. A robust benefits package accompanies a full-time schedule.

Qualifications

• High school diploma or GED is required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years Customer facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Off 360 proficient user.

Responsibilities

• Lead daily operations of a small-medium site and manage a small team.
• Prioritize work, communicate vision, and foster a positive culture to retain staff.
• Apply Ricoh products and processes to operations and offer alternatives when needed.
• Manage production labor and quality control as per company targets.
• Improve operations using Ricoh Service Excellence tools and standards.
• Ensure SLAs are met and work with customers to improve processes.
• Create a customer-focused environment with feedback and surveys.
• Staff location to match skills with production needs.
• Motivate staff and recognize accomplishments through Ricoh programs.
• Train and coach subordinates, set performance targets, and plan development.
• Evaluate team performance and provide career development opportunities.
• Maintain daily contact with customers and understand client requirements.
• Identify gaps in service delivery and adjust documentation within Ricoh framework.
• Facilitate pricing and invoicing issues with sales; support reports and reviews.
• Prepare site reports, customer presentations, and value-added reviews.
• Perform other duties as assigned.

Skills

Team leadership

Customer service

Technical aptitude

Communication skills

Strategic thinking

Problem solving

Education

High school or GED

Tools

360 Proficiency

Job description

Ricoh USA, Inc. is seeking a Site Manager to oversee daily operations at a small to medium site in Cleveland, OH. You will lead a small team, manage contracted services, and ensure performance against SLAs while maintaining a customer-focused environment.

The role requires 3–5 years in related fields, managerial experience, and strong communication, technical aptitude, and problem-solving skills. A robust benefits package accompanies a full-time schedule.