Site Manager

Ricoh USA, Inc.; Minneapolis (MN); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

Health Savings Account

Flexible Spending Account

Tuition assistance

Paid vacation

Job summary

Ricoh USA, Inc. in Minneapolis is seeking a Site Manager Lead Operations to oversee onsite services and guide a small team delivering client-focused outcomes.

You will manage daily service delivery, drive operational excellence, and foster a culture of accountability. You will develop employees, strengthen client relationships, and ensure SLAs are exceeded while collaborating with internal teams to resolve issues and improve processes.

Qualifications

• 3+ years of experience in operations or related customer-facing environments.
• Leadership or supervisory experience preferred.
• Strong customer service and problem-solving skills.
• Proficient with Microsoft Office 365.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead day-to-day site operations including managed print, mail, imaging, courier, hospitality, and document services.
• Supervise and develop a small team while maintaining a high-performing culture.
• Serve as the primary onsite contact and build client relationships.
• Ensure SLAs and quality standards are met and goals achieved.
• Identify opportunities to improve processes and efficiency.
• Monitor staffing, workload, and resource allocation.
• Support business reviews and operational reporting.
• Oversee training, development plans, and recognition programs.
• Collaborate with leadership to resolve service and billing issues.

Skills

Operations leadership

Team development

Customer service

MS Office 365

Multitasking

Education

High School Diploma or GED

Job description

Job Description

$19.28 - $24.00 Per hour

Site Manager Lead Operations. Develop Teams. Deliver Exceptional Client Service.

We are seeking a customer-focused Site Manager to oversee onsite business operations and lead a small team supporting a valued client. In this role, you will manage daily service delivery, drive operational excellence, develop employees, and build strong customer relationships while ensuring service levels are consistently exceeded.

What You'll Do

• Lead day-to-day operations for a site providing services such as managed print, mail, imaging, courier, hospitality, and document services.
• Supervise, coach, and develop a small team while fostering a positive, high-performing culture.
• Build strong client relationships and serve as the primary onsite point of contact.
• Ensure service level agreements (SLAs), quality standards, and operational goals are achieved.
• Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
• Monitor staffing needs, workflow demands, and resource allocation.
• Support business reviews, operational reporting, and customer presentations.
• Manage performance, employee development plans, training, and recognition programs.
• Partner with leadership and internal teams to resolve service, billing, and operational challenges.

What We're Looking For

• High School Diploma or GED required.
• 3+ years of experience in operations, business services, technical support, or a related customer-facing environment.
• Leadership or supervisory experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Comfortable presenting information to clients and small-to-medium groups.
• Proficient with Microsoft Office 365.
• Ability to manage multiple priorities in a fast-paced environment.

Why You'll Succeed

You thrive in a leadership role, enjoy building client relationships, and are motivated by creating efficient operations while developing people and delivering outstanding service.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8119

Job Category : Service Delivery

Posting Date : 2026-08-18T13:46:57+00:00

Degree Level : High School Graduate

Job Schedule : Full time

Locations : Minneapolis, MN, United States

Salary Range : $19.28 - $24.00

Driving requirements : Personal Vehicle

Sign-on Bonus : No