Site Operations Lead — Print & Mail Services

Ricoh Americas Corp.; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Ricoh Americas Corp. is seeking a Site Leader to manage operations at a small site. The role entails overseeing office services such as copy services and managed print services while being the primary contact for customer issues. Ideal candidates will have at least 2 years in a relevant field.

You will supervise a small team, ensure contract compliance, and maintain positive relationships with staff and customers. A high school diploma and previous customer interaction experience are required.

Qualifications

• High school or GED is required.
• 2+ years of experience in a related field (B2B and/or technical).
• Demonstrated proficient knowledge and understanding of technology.

Responsibilities

• Responsible for daily operations of a mail room, copy center, or scanning facility.
• Responsible for training and development of assigned staff.
• Handles formal contact with the customer on a daily basis.
• Maintains positive internal working relationships by communicating professionally.

Skills

Tactical facilitator of processes

Ability to present to a small group

Moderate problem-solving skills

Intermediate customer service skills

Intermediate technical aptitude

Intermediate written and verbal communication skills

Education

High school or GED

2+ years of experience in a related field

Previous customer-facing work experience

Job description

Ricoh Americas Corp. is seeking a Site Leader to manage operations at a small site. The role entails overseeing office services such as copy services and managed print services while being the primary contact for customer issues. Ideal candidates will have at least 2 years in a relevant field.

You will supervise a small team, ensure contract compliance, and maintain positive relationships with staff and customers. A high school diploma and previous customer interaction experience are required.