Senior Site Operations Leader: Team & Change

Ricoh USA, Inc.; Wakarusa (IN); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K / Retirement savings

Tuition assistance

Paid vacation and holidays

Wellness programs

Job summary

Ricoh USA, Inc. in Indiana seeks a Senior Site Manager to lead daily operations of a large site and a substantial team, ensuring contract service SLAs and client satisfaction. You will recruit, onboard, develop, and retain staff while managing performance and change initiatives to improve service delivery.

The role emphasizes strong leadership, customer focus, and operational excellence across Ricoh services, including imaging, mail, and hospitality, with accountability for quality and growth.

Qualifications

• Strategical facilitator of complex issues.
• Ability to present to a large-sized group.
• Complex-Problem Solving Skills.
• Demonstrates managerial courage.
• Expert Customer Service skills.
• Expert Technical aptitude.
• Expert Written and Verbal Communication skill.

Responsibilities

• Manage daily operations of a medium-large site with a sizable team.
• Prioritize complex projects and multi-task effectively.
• Maintain an inclusive, high-performing team aligned to SLA goals.
• Improve operations using Ricoh tools and best practices.
• Staff performance management and succession planning.
• Maintain customer-focused operations with regular feedback and surveys.

Skills

Strategical facilitator of complex the

Presenting to large groups

Complex problem solving

Managerial courage

Customer service

Technical aptitude

Written and verbal communication

Education

High school or GED

Job description

Ricoh USA, Inc. in Indiana seeks a Senior Site Manager to lead daily operations of a large site and a substantial team, ensuring contract service SLAs and client satisfaction. You will recruit, onboard, develop, and retain staff while managing performance and change initiatives to improve service delivery.

The role emphasizes strong leadership, customer focus, and operational excellence across Ricoh services, including imaging, mail, and hospitality, with accountability for quality and growth.