Site Operations Lead — Mail & Services

Ricoh Company, Ltd.; Omaha (NE); On-site; USD 45,000 - 75,000; Full time

Job summary

Ricoh Company, Ltd. is seeking a Site Leader to oversee daily operations at a small-site and serve as the go-to person for a dedicated team.

You will manage mail room, copy center, imaging, and related services, ensuring contract compliance, quality, and customer satisfaction while coordinating with leadership and vendors. Responsibilities include tracking SLAs, maintaining equipment, training staff, and reporting performance to site leadership; you will collaborate with sales, facilities, and

Qualifications

• High school or GED is required.
• 2+ years of experience in a related field (B2B and/or technical).
• Previous training experience strongly preferred.
• Previous 2+ years Customer facing work experience required.
• Demonstrated proficient knowledge and understanding of technology.

Responsibilities

• Daily operations of a mail room, copy center, or scanning facility including operating PC, copiers, imaging and mail equipment.
• May be responsible for Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail.
• Go-to person for a small team, assigning work, scheduling projects, supervising breaks, and reporting/escalating facility issues to leadership.
• Site on-site point for customer issues and contract compliance where no Site Manager is assigned.
• Train and develop assigned staff.
• Handle daily customer contact and ensure effective service delivery.
• Implement and manage Ricoh Service Excellence programs.
• Analyze problems with minimal guidance and drive resolution.
• Understand SLAs, track progress, and report compliance and improvements to customer contacts.
• Assist leadership with recruiting, staffing and performance management.
• Maintain positive relations with departments; communicate professionally.
• Provide training on workflow and machine operations.
• Achieve shift profitability by supervising use of materials and supplies.
• Meet quality and deadline standards via scheduling.
• Maintain workflow by holding team accountable for quality and efficiency.
• Facilitate resolution of pricing/orders issues with sales.
• Complete site reports and paperwork on time.
• May maintain daily routine functions: create/complete work orders, contractor monitoring, inspections, reports.
• May interact with contracted vendors, facility management and occupants.
• May handle office supply re-ordering.
• May coordinate conference room and A/V equipment.
• Complete month-end management report in absence of Site Manager.
• Assist AOM/ESM or NOM with training and development of site personnel.
• Place requisitions for site products and supplies via Oracle iProcurement.
• Perform other duties as assigned.

Job description

Ricoh Company, Ltd. is seeking a Site Leader to oversee daily operations at a small-site and serve as the go-to person for a dedicated team.

You will manage mail room, copy center, imaging, and related services, ensuring contract compliance, quality, and customer satisfaction while coordinating with leadership and vendors. Responsibilities include tracking SLAs, maintaining equipment, training staff, and reporting performance to site leadership; you will collaborate with sales, facilities, and