Site Operations Lead - Key Holder & Frontline Coach

El Car Wash LLC; Madison Heights (MI); Presencial; USD 19.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Vision, Dental

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Descripción de la vacante

El Car Wash LLC in Madison Heights is seeking a Frontline Lead to open, operate, and close sites with consistency, delivering our signature EL shine.

As a Key Holder, you will coach the team, resolve issues on the floor, and maintain safety, cleanliness, and guest experience, especially when management isn’t on-site. This role offers on-the-job training and clear growth opportunities.

Formación

• Reliability in attendance and punctuality.
• Ability to coach peers and set a standard without conflict.
• Strong customer service mindset, even under pressure.
• Good communication with the team and customers during downtime or service interruptions.
• Willingness to learn, adapt, and grow into leadership responsibilities.

Responsabilidades

• Open and close the site with precision and readiness.
• Lead from the front to set cleanliness, safety, and performance standards.
• Make on-the-spot decisions when management is not present.
• Coach and guide teammates with real-time direction.
• Handle customer questions professionally and promptly.

Conocimientos

Coaching

Customer-centric

Problem-solving

Team collaboration

Drive results

Safety & compliance

Job knowledge

Descripción del empleo

El Car Wash LLC in Madison Heights is seeking a Frontline Lead to open, operate, and close sites with consistency, delivering our signature EL shine.

As a Key Holder, you will coach the team, resolve issues on the floor, and maintain safety, cleanliness, and guest experience, especially when management isn’t on-site. This role offers on-the-job training and clear growth opportunities.