Shift Leader: Open/Close, Coach & Elevate Experience

El Car Wash; Southfield (MI); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Job summary

El Car Wash is seeking a Frontline Lead (Key Holder) to operate on-site, lead by example, and uphold our standard of service with every guest. You will be on the floor alongside the team, handling opening/closing duties, ensuring safety, cleanliness, and efficiency across shifts.

We value reliable attendance, customer-first mindset, and the ability to coach peers in real-time. This role advances leadership skills and helps you grow toward future management opportunities at El Car Wash.

Qualifications

• Reliable attendance and punctuality are essential.
• Ability to coach peers and maintain high standards.
• Strong communication with customers and team members.
• Willingness to troubleshoot and escalate when needed.
• Knowledge of safety protocols and site equipment.
• Experience in retail or service-site leadership is a plus.

Responsibilities

• Open and close the site with precision and prep the shift.
• Lead from the front to set cleanliness, safety, and performance standards.
• Make on-the-spot decisions when management isn’t on-site.
• Coach team members with real-time direction while keeping the atmosphere constructive.
• Address customer questions or concerns quickly and professionally.
• Maintain clear communication with customers and staff during downtime or interruptions.

Skills

Customer-Centric Approach

Problem-Solving

Team Collaboration

Drives Results

Safety & Compliance

Job Knowledge & Technical Proficiency

Job description

El Car Wash is seeking a Frontline Lead (Key Holder) to operate on-site, lead by example, and uphold our standard of service with every guest. You will be on the floor alongside the team, handling opening/closing duties, ensuring safety, cleanliness, and efficiency across shifts.

We value reliable attendance, customer-first mindset, and the ability to coach peers in real-time. This role advances leadership skills and helps you grow toward future management opportunities at El Car Wash.