Shift Leader: Frontline Excellence & Operations

El Car Wash LLC

Lake Wales (FL)

On-site

USD 22,000 - 33,000

Full time

14 days+

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Benefits offered by this job

Health benefits

401(k) with 4% match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash LLC seeks a Frontline Lead (Key Holder) to run daily site operations on the floor with minimal supervision. You will open and close the site, maintain standards of cleanliness, safety, and customer care, and coach teammates in real time.

You will partner with supervisory staff to handle escalations and keep the operation moving smoothly for a positive customer experience. Growth is encouraged as you demonstrate leadership on the floor.

Qualifications

Reliable attendance and dependability on shift schedules.
Strong customer service mindset and professionalism.
Ability to open and close the site independently.
Capability to coach and guide team members in real time.
Comfort solving routine issues and escalating when needed.

Responsibilities

Open and close the site with precision and readiness.
Set the standard for cleanliness, safety, and performance on the floor.
Make routine decisions in absence of site management to keep operations running.
Provide real-time coaching and direction to teammates.
Handle customer questions or concerns quickly and professionally.
Communicate clearly with customers and team during downtime or service interruptions.