Site Operations Lead - Fast-Paced, KPI-Driven Leader

Gopuff; Dallas (TX); On-site; USD 48,000 - 66,000; Full time

Job summary

Gopuff is seeking a Site Manager in Dallas to lead a local team of Shift Leaders and Field Operations Associates, oversee Driver Partners, and ensure a flawless customer experience.

You will drive KPI improvements, training, and financial performance while maintaining compliance and safety across the warehouse operations. The role requires strong leadership and adaptability in a fast-paced environment.

Qualifications

• 3+ years in a fast-paced environment with a blended W2/1099 workforce.
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree preferred.

Responsibilities

• Plan, directs, and is accountable for all facility operations, including deliveries, inventory, equipment, and systems.
• Drive improvements to KPIs such as Order Picking Time, Dwell Time, Drive Time, and Cost Per Order.
• Train and coach associates to work safely while following standard work and processes.
• Accountable for driving the site's financial performance by achieving budgeted productivity, labor, and other expenses.
• Ensure compliance with policies, procedures, and regulations for the warehouse.
• Implement and monitor safety, HR compliance, asset protection, and quality assurance reviews.
• Develop and implement action plans to improve performance and guide the management team.
• Create and implement plans to improve safety, culture, and financial performance of the facility.

Skills

Team leadership

Communication

Conflict resolution

Team development

Adaptability

Spanish (preferred)

Education

Bachelor’s degree

Tools

Google Suite

Email

Job description

Gopuff is seeking a Site Manager in Dallas to lead a local team of Shift Leaders and Field Operations Associates, oversee Driver Partners, and ensure a flawless customer experience.

You will drive KPI improvements, training, and financial performance while maintaining compliance and safety across the warehouse operations. The role requires strong leadership and adaptability in a fast-paced environment.