Site Operations Lead, Autonomous Shuttle Services

May Mobility, Inc.; Eden Prairie (MN); On-site; USD 60,000 - 75,000; Full time

Job summary

May Mobility, Inc. is seeking an experienced Site Operations Manager to lead a pivotal operations site as we expand autonomous shuttle services nationwide.

You will oversee Site Supervisors, Technicians, and contracted AV Operators, ensuring safety, service excellence, and on-time performance while meeting budgetary goals. This role requires startup mindset and strong communication skills.

Qualifications

• 1+ years experience as a people leader in a fast-adapting and customer-focused environment.
• Proven experience making judgment calls in ambiguous situations.
• Previous experience developing processes and managing projects.
• Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation.
• Valid U.S. Driver's License.
• Willingness to undergo a driving record check.
• Bachelor's degree or higher in Business, Technical Operations, or related degree, or equivalent experience.
• 3+ years experience as a people leader in a fast-adapting and customer-focused environment.
• Leadership experience in a startup environment.
• Prior experience in an operations or logistics background.
• Working knowledge of Google Suite, Slack, Jira and Asana

Responsibilities

• Oversee a team of Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators to run shuttle operations.
• Directly responsible to business partners, customers, and passengers, ensuring safety, quality and reliability.
• Meet financial goals and align spending with site operating budget.
• Ensure exceptional service for customers and passengers.
• Partner with People Operations to manage staffing and performance at the site.
• Coordinate with engineers on technical issues and escalation.
• Collaborate with Field Operations to train new site leadership and test new vehicle rollouts.
• Create an inclusive work environment that embodies May Mobility values.
• Cover shifts across days and times outside normal business hours.
• Travel up to 10% as needed.

Skills

People leadership

Team management

Communication

Problem solving

Planning & prioritizing

Decision making

Education

Bachelor's degree or higher

Tools

Google Suite

Slack

Jira

Asana

Job description

May Mobility, Inc. is seeking an experienced Site Operations Manager to lead a pivotal operations site as we expand autonomous shuttle services nationwide.

You will oversee Site Supervisors, Technicians, and contracted AV Operators, ensuring safety, service excellence, and on-time performance while meeting budgetary goals. This role requires startup mindset and strong communication skills.