Site Operations Manager II Strategy & Ops

Frontdoor Defense; Atlanta (GA); On-site; USD 65,000 - 87,000; Full time

Benefits offered by this job

Comprehensive healthcare suite

Health Savings Plan

Robust retirement benefits

Generous parental leave

Job summary

May Mobility is seeking a Site Operations Manager II to lead shuttle operations at our Atlanta site, overseeing Site Supervisors, Technicians, and autonomous vehicle Operators. You will drive safety, reliability, and cost control to deliver exceptional service for passengers and partners.

You will report to the Customer Operations Manager and collaborate with engineers, Field Operations, and People Operations to scale operations across the city while maintaining May Mobility values.

Qualifications

• Required: Associate degree or higher in Business, Technical Operations, or related field.
• 3+ years as a people leader in a fast-paced, customer-focused environment.
• Experience making judgments in ambiguous situations and driving process improvements.
• Strong written and verbal communication across platforms; meticulous attention to detail.

Responsibilities

• Lead a team of Site Supervisors, Technicians, and contracted AV Operators to run shuttle operations.
• Ensure safety guidelines are followed and foster a culture of safety.
• Manage site budget and align spending with operating goals.
• Coordinate with engineers, Field Operations, and People Operations for staff and rollout testing.
• Travel up to 10% as needed.

Skills

People leadership

Cross-team collaboration

Communication skills

Safety culture

Physical stamina (lift 50 lbs)

Education

Associate degree or higher in Business/Technical Operations

Bachelor’s degree in related field (desirable)

Tools

Google Suite

Slack

Jira

Asana

Job description

Site Operations Manager II

Lead and optimize shuttle operations at the site, ensuring safety, reliability, and budget

Location: Atlanta, Georgia

Compensation: $65,000 - 87,000 USD / year

About The Role

Site Manager

May Mobility is entering into an exciting phase of growth as we expand our first-of-its-kind autonomous shuttle and mobility services across the nation. We are looking for an experienced Site Manager to lead an operational site.

Do you love managing complex technical operations and systems? Are you an empathetic communicator and collaborative problem solver? Can you bring an exceptional balance of people skills and process-driven focus to the team? Are you capable of thriving in a startup environment where no two days are the same, and willing to tackle both large and small tasks with an 'all hands on deck' mentality? Do you have a high level of personal responsibility that allows you to lead by example, easily navigate between smooth and hectic shifts, and effectively assess and execute on priority decisions? If you answered 'yes' to these questions, this could be the role for you!

As a Site Operations Manager, you will oversee a team of Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators to run seamless shuttle operations. You will be directly responsible to our business partners, customers, and passengers, ultimately becoming an expert in making May Mobility a part of the city's transportation culture. You will report to the May Mobility Customer Operations Manager and will be vital in ensuring that May Mobility exceeds expectations for quality, safety, and reliability.

Essential Responsibilities

• Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
• Implement and oversee daily protocols and reporting; track site performance metrics to systematically improve outcomes
• Responsible for meeting financial goals and aligning spending with the site operating budget
• Ensure exceptional service for both customers and passengers
• Partner with People Operations to make staffing and performance management decisions for the site
• Ensure that site staff seamlessly communicates with engineers when a technical issue arises or requires escalation
• Partner with Field Operations to train new site leadership and test new rollouts of vehicle technology
• Create a work environment that values all team members and embodies May Mobility values
• Cover shifts across days and times that fall outside normal business hours
• Up to 10% travel required

Skills and Abilities

Success in this role typically requires the following competencies:

• Ability to lead multiple small teams at once
• Identifying trends or product gaps and properly escalating
• Strong collaboration skills with both internal and external stakeholders
• Comfortable with communicating and representing the company publicly
• Driving solutions by goal setting and creating a path towards improvement
• Ability to work effectively with team members at all levels of the organization
• Ability to lift up to 50 lbs
• Ability to stand for prolonged periods of time and climb ladders (infrequent)
• Ability to work outdoors in varying temperatures and weather conditions

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required

• Associates degree or higher in Business, Technical Operations, or other degree
• 3+ years experience as a people leader in a fast-adapting and customer-focused environment
• Previous experience as a formal people leader in a fast adapting and customer-focused environment
• Proven experience making judgment calls in ambiguous situations
• Previous experience developing processes and managing projects
• Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation
• Valid U.S. Driver's License
• Willingness to undergo a driving record check

Desirable

• Bachelor's degree or higher in Business, Technical Operations, or related degree, or equivalent experience
• Leadership experience in a startup environment
• Proven change management experience
• Prior experience in an operations or logistics background
• Working knowledge of Google Suite, Slack, Jira and Asana

Physical Requirements

• Standard site working conditions which includes but is not limited to:
• Must be able to remain in a stationary position 50% or more of the time
• Must be able to move and / or change positions often when needed
• Prolonged computer use
• May need to lift up to 50 pounds
• Install hardware and software
• Travel required? - Frequent: 26%-50%

Benefits and Perks

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
• Rich retirement benefits, including an immediately vested employer safe harbor match.
• Generous paid parental leave as well as a phased return to work.
• Flexible vacation policy in addition to paid company holidays.
• Total Wellness Program providing numerous resources for overall wellbeing.

Don't meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we're committed to building a diverse, inclusive, and authentic workforce, so if you're excited about this role but your previous experience doesn't align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.

May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.

Salary Range $65,000 —$87,000 USD