Site Operations Manager

Maymobility; Eden Prairie (MN); On-site; USD 70,000 - 110,000; Full time

Job summary

May Mobility is expanding its autonomous shuttle operations and is seeking a Site Operations Manager to lead a site team of Supervisors, Technicians, and contracted Operators. The role focuses on safe, reliable, and customer-focused shuttle service while coordinating with partners and field teams.

You will report to the Customer Operations Manager and drive performance, safety, and service quality across shifts, with frequent collaboration across departments and external partners.

Qualifications

• Associates degree or higher in Business, Technical Operations, or related field.
• 1+ years experience as a people leader in a fast-adapting, customer-focused environment.
• Proven ability to make judgments in ambiguous situations.
• Experience developing processes and managing projects.
• Excellent written and verbal communication across multiple platforms; high attention to detail.
• Valid U.S. Driver's License; willing to undergo driving record check.

Responsibilities

• Ensure operations follow rigorous safety guidelines and foster a safety-first culture.
• Implement daily protocols and reporting; track site performance metrics for continuous improvement.
• Meet financial goals and align spending with the site operating budget.
• Provide exceptional service to customers and passengers.
• Collaborate with People Operations for staffing and performance decisions.
• Coordinate with engineers on technical issues requiring escalation.
• Train new site leadership and test new vehicle rollouts.
• Create a positive work environment aligned with company values.
• Cover shifts across various days/times as needed; travel up to 10%.

Skills

Goal setting

People leadership

Delegation

Team collaboration

Physical stamina

Outdoor work

Education

Associates degree or higher in Business/Technical Operations

Bachelor's degree or higher in Business/Technical Operations (Desirable)

Tools

Google Suite

Slack

Jira

Asana

Job description

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We're building the world's best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we've given more than 500,000 autonomous rides to real people around the globe. And we're just getting started. We're hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

Job Summary

May Mobility is entering into an exciting phase of growth as we expand our first-of-its-kind autonomous shuttle and mobility services across the nation. We are looking for an experienced Site Manager to lead an operational site.

Do you love managing complex technical operations and systems?

Are you an empathetic communicator and collaborative problem solver? Can you bring an exceptional balance of people skills and process-driven focus to the team?

Are you capable of thriving in a startup environment where no two days are the same, and willing to tackle both large and small tasks with an "all hands on deck" mentality?

Are you with a high level of personal responsibility that allows you to lead by example, easily navigate between smooth and hectic shifts, and effectively assess and execute on priority decisions?

I f you answered "yes" to these questions, this could be the role for you!

As a Site Operations Manager, you will oversee a team of Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators to run seamless shuttle operations. You will be directly responsible to our business partners, customers, and passengers, ultimately becoming an expert in making May Mobility a part of the city's transportation culture.

You will report to the May Mobility Customer Operations Manager and will be vital in ensuring that May Mobility exceeds expectations for quality, safety, and reliability.

Essential Responsibilities

• Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
• Implement and oversee daily protocols and reporting; track site performance metrics to systematically improve outcomes
• Responsible for meeting financial goals and aligning spending with the site operating budget
• Ensure exceptional service for both customers and passengers
• Partner with People Operations to make staffing and performance management decisions for the site
• Ensure that site staff seamlessly communicates with engineers when a technical issue arises or requires escalation
• Partner with Field Operations to train new site leadership and test new rollouts of vehicle technology
• Create a work environment that values all team members and embodies May Mobility values
• Cover shifts across days and times that fall outside normal business hours
• Up to 10% travel required

Skills and Abilities

• Goal setting and creating plans to meet customer and internal needs
• Comfortable leading people and driving results
• Ability to delegate tasks and follow through to completion
• Ability to work effectively with team members at all levels of the organization
• Ability to lift up to 50 lbs
• Ability to stand for prolonged periods of time and climb ladders (infrequent)
• Ability to work outdoors in varying temperatures and weather conditions

Qualifications and Experience

Required

• Associates degree or higher in Business, Technical Operations, or other degree
• 1+ years experience as a people leader in a fast-adapting and customer-focused environment
• Proven experience making judgment calls in ambiguous situations
• Previous experience developing processes and managing projects
• Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation
• Valid U.S. Driver's License
• Willingness to undergo a driving record check

Desirable

• Bachelor's degree or higher in Business, Technical Operations, or related degree, or equivalent experience
• 3+ years experience as a people leader in a fast-adapting and customer-focused environment
• Leadership experience in a startup environment
• Proven change management experience
• Prior experience in an operations or logistics background
• Working knowledge of Google Suite, Slack, Jira and Asana