Site Operations Manager

MaC VC; Eden Prairie (MN); On-site; USD 60,000 - 75,000; Full time

Job summary

May Mobility is expanding its autonomous shuttle operations and seeks a Site Operations Manager to lead the on-site team and partner with customers and passengers to ensure safety, reliability and quality service. You will report to the Customer Operations Manager and be pivotal in daily operations, performance, and continuous improvement at the site.

In a fast-paced startup environment, you will balance staffing, budgets, and process optimization while coordinating with engineers and field ops.

Qualifications

• Associates degree or higher in Business, Technical Operations, or related field.
• 1+ years experience as a people leader in a customer-focused environment.
• Proven judgment in ambiguous situations and project management experience.
• Excellent written and verbal communication with strong attention to detail.
• Valid U.S. Driver's License and willingness to undergo a driving record check.

Responsibilities

• Lead a team of Site Supervisors, Technicians and AV Operators to run shuttle operations.
• Ensure safety guidelines are followed and a culture of safety is developed.
• Manage daily protocols, reporting and site performance metrics.
• Balance site budget and financial goals with operations.
• Deliver exceptional service to customers and passengers.
• Collaborate with People Operations on staffing and performance decisions.
• Coordinate with engineers on technical issues and escalation.
• Train new site leadership and test new vehicle rollouts.
• Create an inclusive work environment aligned with company values.
• Cover shifts as needed and travel up to 10%.

Skills

People leadership

Communication

Ambiguity judgment

Project management

Attention to detail

Education

Associates degree or higher

Bachelor’s degree or higher

Tools

Google Suite

Slack

Jira

Asana

Job description

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

Job Summary

May Mobility is entering into an exciting phase of growth as we expand our first-of-its-kind autonomous shuttle and mobility services across the nation. We are looking for an experienced Site Manager to lead an operational site.

• Do you love managing complex technical operations and systems?
• Are you an empathetic communicator and collaborative problem solver? Can you bring an exceptional balance of people skills and process-driven focus to the team?
• Are you capable of thriving in a startup environment where no two days are the same, and willing to tackle both large and small tasks with an “all hands on deck” mentality?
• Do you have a high level of personal responsibility that allows you to lead by example, easily navigate between smooth and hectic shifts, and effectively assess and execute on priority decisions?

If you answered “yes” to these questions, this could be the role for you!

As a Site Operations Manager, you will oversee a team of Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators to run seamless shuttle operations. You will be directly responsible to our business partners, customers, and passengers, ultimately becoming an expert in making May Mobility a part of the city’s transportation culture.

You will report to the May Mobility Customer Operations Manager and will be vital in ensuring that May Mobility exceeds expectations for quality, safety, and reliability.

Essential Responsibilities

• Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
• Implement and oversee daily protocols and reporting; track site performance metrics to systematically improve outcomes
• Responsible for meeting financial goals and aligning spending with the site operating budget
• Ensure exceptional service for both customers and passengers
• Partner with People Operations to make staffing and performance management decisions for the site
• Ensure that site staff seamlessly communicates with engineers when a technical issue arises or requires escalation
• Partner with Field Operations to train new site leadership and test new rollouts of vehicle technology
• Create a work environment that values all team members and embodies May Mobility values
• Cover shifts across days and times that fall outside normal business hours
• Up to 10% travel required

Skills and Abilities

Success in this role typically requires the following competencies:

• Goal setting and creating plans to meet customer and internal needs
• Comfortable leading people and driving results
• Ability to delegate tasks and follow through to completionAbility to work effectively with team members at all levels of the organization
• Ability to lift up to 50 lbs
• Ability to stand for prolonged periods of time and climb ladders (infrequent)
• Ability to work outdoors in varying temperatures and weather conditions

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required

• Associates degree or higher in Business, Technical Operations, or other degree

• 1+ years experience as a people leader in a fast-adapting and customer-focused environment

• Proven experience making judgment calls in ambiguous situations
• Previous experience developing processes and managing projects
• Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation
• Valid U.S. Driver's License
• Willingness to undergo a driving record check

Desirable

• Bachelor's degree or higher in Business, Technical Operations, or related degree, or equivalent experience
• 3+ years experience as a people leader in a fast-adapting and customer-focused environment
• Leadership experience in a startup environment
• Proven change management experience
• Prior experience in an operations or logistics background
• Working knowledge of Google Suite, Slack, Jira and Asana

Physical Requirements

• Standard site working conditions which includes but is not limited to:
  • Must be able to remain in a stationary position 50% or more of the time
  • Must be able to move and / or change positions often when needed
  • Prolonged computer use
  • May need to lift up to 50 pounds
  • Install hardware and software
• Travel required? - Moderate: 11%-25%

$60,000 — $75,000 USD

May Mobility uses automated tools to support — but not replace — human judgment in our recruiting process, to find out more please click here