Legal office services site lead

The MCS Group; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

The MCS Group is seeking an experienced Site Supervisor to lead onsite operations for a prestigious law firm in Philadelphia. This hands-on role oversees hospitality, mailroom, production services, reception and facilities coordination, ensuring top-tier client experiences.

The ideal candidate combines strong leadership with meticulous attention to detail, capable of multitasking across service lines while maintaining exceptional service standards in a fast-paced environment.

Qualifications

• Strong leadership and attention to detail.
• Experience delivering white-glove service in a professional environment.
• Ability to multitask and manage multiple service lines.

Responsibilities

• Lead onsite operations across hospitality, mailroom, production services, reception and facilities coordination.
• Act as a primary liaison between the law firm, visitors and building management; ensure seamless daily operations.
• Cover receptionist duties when needed; manage hospitality, mail distribution, copy/print/scanning and facilities requests.
• Proactively facilitate requests, monitor service levels, follow up on issues and provide timely reporting.
• Deliver white-glove service and create a premier workplace experience for clients, attorneys, guests and staff.

Skills

Leadership

Customer service

Facilities coordination

Job description

We are seeking an experienced and customer-focused Site Supervisor to lead onsite operations within a prestigious law firm environment. This is a hands-on, working supervisor role responsible for supporting hospitality, mailroom, production services, reception, and facilities coordination.

The Site Supervisor will ensure seamless day-to-day operations, oversee service delivery, and act as the primary liaison between the law firm and visitors, and building management. Responsibilities include covering receptionist when needed, managing hospitality services, mail distribution, copy/print/scanning production services, facilities requests, and workplace support operations. This individual will proactively facilitate requests, monitor service levels, follow up on outstanding issues, and provide timely reporting to ensure all client expectations are met with professionalism and urgency.

The ideal candidate possesses strong leadership skills, exceptional attention to detail, and a proven ability to deliver white-glove service in a professional environment. Experience managing multiple service lines, coordinating with vendors and building management, and creating a positive client experience is essential.

This opportunity is ideal for a hospitality-minded leader who thrives in a fast-paced environment and is passionate about creating an exceptional workplace experience for clients, attorneys, guests, and employees. This is a working manager position, must be able to multitask and handling/support all office services providing a white glove service experience.