Client Site Operations Manager

Canon Business Process Services, Inc.; Sunnyvale (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Canon Business Process Services, Inc. is seeking a Site Manager to oversee operations at the assigned client site, ensuring efficient delivery of contracted services and exceptional customer service.

You will manage staff, budgets, and performance metrics, coordinate with clients and internal teams, and drive process improvements while maintaining compliance with company policies. The role requires strong leadership, communication, and problem-solving skills to sustain high-quality service and

Qualifications

• Associates Degree preferred or comparable work experience.
• 2 yrs. supervisory exp. as a manager in a professional business setting; manage a site with 1-4 non-exempt employees.
• Excellent written and oral communication skills.
• Strong organizational, administrative, record keeping and time management skills.

Responsibilities

• Manages & oversees all services contracted by client at the assigned site by providing exceptional customer service & quality.
• Evaluates and resolves high priority and complex problems through communication with clients, vendors, and internal professionals.
• Manages budget, resource allocation, and forecasting tools to plan and report budgetary expenses.
• Maintains status and productivity reports to ensure optimal performance by staff.
• Liaises between the client and CBPS, and coordinates with operations and corporate teams.
• Prioritizes and schedules all work including overflow to backup facilities.
• Ensures proper maintenance and usage of all equipment and supplies.
• Leads staff meetings and drives a constructive workplace culture.
• Manages staff through recruitment, development, coaching, and performance evaluations.
• Ensures production targets onsite are met daily, weekly, and monthly against company goals.

Skills

Communication skills

Customer focus

Staff leadership

Time management

Budgeting

Problem solving

Interpersonal skills

Cross-functional collaboration

Quality assurance

Education

Associates Degree preferred

Job description

Canon Business Process Services, Inc. is seeking a Site Manager to oversee operations at the assigned client site, ensuring efficient delivery of contracted services and exceptional customer service.

You will manage staff, budgets, and performance metrics, coordinate with clients and internal teams, and drive process improvements while maintaining compliance with company policies. The role requires strong leadership, communication, and problem-solving skills to sustain high-quality service and