Site Manager I: Client Services & Operations Lead

Canon U.S.A., Inc.; Sunnyvale (CA); On-site; USD 68,000 - 91,000; Full time

Benefits offered by this job

Competitive pay & benefits!

Comprehensive training and development

Positive work environment

Employee discounts nationwide

Job summary

Canon Business Process Services in Sunnyvale, CA seeks a Site Manager I to oversee client-site services, ensure quality, and drive operational efficiency. The role emphasizes customer service excellence, staff leadership, and budget management in a dynamic environment.

The successful candidate will have at least 2 years of supervisory experience in a professional setting, excellent communication skills, and the ability to maintain productivity against targets while maintaining strong client

Qualifications

• Associates Degree preferred or comparable work experience.
• 2 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees.
• Communicate effectively with diverse groups and clients.
• Exhibit ability to establish personal credibility with customers and staff.
• Ability to execute and deliver the highest quality and production and customer service.

Responsibilities

• Oversee all client-site services and ensure quality and responsiveness.
• Resolve high priority problems through negotiation with clients, vendors and staff.
• Manage budget, resources, and forecasting to optimize productivity and spend.
• Prepare status and productivity reports to monitor performance.
• Coordinate with client, CBPS, and operations teams as needed.
• Schedule work and oversee staffing and overflow to backup facilities.
• Ensure equipment maintenance and proper supply use.
• Lead staff meetings and drive policy communications; coach and develop staff.
• Support achievement of daily, weekly, and monthly production targets.

Skills

Supervisory experience

Customer service focus

Effective communication

Problem solving

Team leadership

Education

Associates Degree preferred or comparable work experience

Job description

Canon Business Process Services in Sunnyvale, CA seeks a Site Manager I to oversee client-site services, ensure quality, and drive operational efficiency. The role emphasizes customer service excellence, staff leadership, and budget management in a dynamic environment.

The successful candidate will have at least 2 years of supervisory experience in a professional setting, excellent communication skills, and the ability to maintain productivity against targets while maintaining strong client