Client Site Operations Manager – Legal Services

Canon Business Process Services; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Training programs

Positive work environment

Employee discounts

Job summary

Canon Business Process Services in New York City seeks a Site Manager to oversee client-site operations, ensuring exceptional service and efficiency.

You will manage budgets, schedules, and staff, coordinate with clients and CBPS teams, and drive continuous improvement while maintaining a customer-focused environment.

The role requires strong leadership, communication, and problem-solving skills, with a track record of managing 1–4 non-exempt staff.

Qualifications

• Associates Degree preferred or comparable work experience.
• 2 yrs supervisory exp as a manager in a professional business setting, preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees.
• Communicate effectively with diverse groups and clients.
• Exhibit ability to establish personal credibility with customers and staff.
• Ability to execute and deliver the highest quality production and customer service.
• Establish challenging, constructive, and open workplace culture.
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities.
• Ability to work in stressful situations and meet deadlines efficiently.
• Create a customer focused environment.
• Excellent written and oral communication skills.
• Strong team approach to business ethics.
• Must have excellent follow through skills.

Responsibilities

• Manages & oversees all services contracted by client at the assigned site by providing exceptional customer service & quality.
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals.
• Manages budget, resource allocation, and forecasting tools to ensure best use of resources and to plan and report budgetary expenses.
• Manages status reports, productivity reports, and other source documents to ensure optimal performance.
• Functions as a liaison between the client & CBPS.
• Prioritize and schedules all work including overflow work to backup facility.
• Ensures proper maintenance and usage of all equipment and supplies.
• Conducts staff meetings to ensure communication of corporate policies and goals.
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary; evaluating performance; providing training and development opportunities; coach and counsel staff.
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals.
• Interfaces with the client, operations team, and corporate departments as necessary.

Skills

Supervisory experience

Customer service

Effective communication

Budgeting

Staff development

Staff coaching

Problem solving

Team leadership

Scheduling

Education

Associates Degree or comparable work experience

Job description

Canon Business Process Services in New York City seeks a Site Manager to oversee client-site operations, ensuring exceptional service and efficiency.

You will manage budgets, schedules, and staff, coordinate with clients and CBPS teams, and drive continuous improvement while maintaining a customer-focused environment.

The role requires strong leadership, communication, and problem-solving skills, with a track record of managing 1–4 non-exempt staff.