Site Manager: Growth Leader | $65K + Benefits

Express Wash Concepts LLC; Portsmouth (VA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Vision & Dental

Company 401k with match

Paid vacation

Uniforms provided

Education reimbursement

Unlimited Wash Club

50% off retail items

Employee assistance program

Recognition programs

Training & development

Job summary

Express Wash Concepts LLC operates Green Clean Express Auto Wash and is seeking a Site Manager in Portsmouth, VA. The role offers a $65,000 base salary with bonus opportunities and a path for growth within a regional, award-winning company.

You will lead a customer-focused team, manage daily operations, schedule staff, control labor costs, and drive sales while maintaining service quality and safety across the site.

Qualifications

• High school diploma or equivalent; higher degree preferred.
• 2–5 years of leadership experience in a customer-facing or operational role.
• At least 2 years of customer service with de-escalation skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong communication and leadership abilities to motivate teams.
• Must close the site one night per week.
• Basic computer proficiency (POS, MS Office, Google Workspace).

Responsibilities

• Create and maintain a customer service culture.
• Main contact for customer service issues; educate on unlimited wash club memberships.
• Motivate employees and carry out site goals.
• Set, monitor, and achieve goals related to sales, customer satisfaction, and retention.
• Maintain wash equipment, facilities, and staffing at high quality.
• Maintain knowledge of wash processes for smooth daily operations.
• Assist with recruiting, training, and onboarding new team members.
• Manage site scheduling and labor budgets effectively.
• Conduct regular team performance reviews to ensure policy alignment.
• Oversee inventory management and timely orders to support site needs.

Skills

Leadership

Customer service

Communication

De-escalation

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Express Wash Concepts LLC operates Green Clean Express Auto Wash and is seeking a Site Manager in Portsmouth, VA. The role offers a $65,000 base salary with bonus opportunities and a path for growth within a regional, award-winning company.

You will lead a customer-focused team, manage daily operations, schedule staff, control labor costs, and drive sales while maintaining service quality and safety across the site.