Site Manager - Green Clean Express Auto Wash

Express Wash Concepts LLC; Portsmouth (VA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Vision & Dental

Company 401k with match

Paid vacation

Uniforms provided

Education reimbursement

Unlimited Wash Club

50% off retail items

Employee assistance program

Recognition programs

Training & development

Job summary

Express Wash Concepts LLC operates Green Clean Express Auto Wash and is seeking a Site Manager in Portsmouth, VA. The role offers a $65,000 base salary with bonus opportunities and a path for growth within a regional, award-winning company.

You will lead a customer-focused team, manage daily operations, schedule staff, control labor costs, and drive sales while maintaining service quality and safety across the site.

Qualifications

• High school diploma or equivalent; higher degree preferred.
• 2–5 years of leadership experience in a customer-facing or operational role.
• At least 2 years of customer service with de-escalation skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong communication and leadership abilities to motivate teams.
• Must close the site one night per week.
• Basic computer proficiency (POS, MS Office, Google Workspace).

Responsibilities

• Create and maintain a customer service culture.
• Main contact for customer service issues; educate on unlimited wash club memberships.
• Motivate employees and carry out site goals.
• Set, monitor, and achieve goals related to sales, customer satisfaction, and retention.
• Maintain wash equipment, facilities, and staffing at high quality.
• Maintain knowledge of wash processes for smooth daily operations.
• Assist with recruiting, training, and onboarding new team members.
• Manage site scheduling and labor budgets effectively.
• Conduct regular team performance reviews to ensure policy alignment.
• Oversee inventory management and timely orders to support site needs.

Skills

Leadership

Customer service

Communication

De-escalation

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Location: 4620 George Washington Hwy, Portsmouth, Virginia, 23702

Job Description: Become part of our growing team and enjoy a $65,000 base salary! As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you’re starting your career or looking to take it to the next level, we’re here to support your journey. At Green Clean Express Auto Wash, we’re more than just a car wash—we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond.

Benefits

• Competitive Pay + Bonus Opportunities
• Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
• Secure future: 401k with up to 4% company match.
• Recognition programs
• Ongoing training and professional development
• Unlimited Wash Club membership
• 50% off retail items
• Company-provided uniforms
• Educational reimbursement
• Paid vacation (per Employee Manual)
• Better. Brighter. Together.

Essential Duties and Responsibilities

• As a Site Manager, you create and maintain a customer service culture.
• You will be the main point of contact for all customer service issues, maintain sales goals, educate on the benefits of our unlimited wash club memberships, as well as maintain the appearance and performance of the site.
• You will also be responsible for motivating your employees and for carrying out site goals.
• Hold your team to a high standard by setting, monitoring, and achieving goals related to sales, customer satisfaction, and employee retention.
• Ensure all aspects of the wash — equipment, facilities, and staffing — are maintained at the highest level of quality.
• Maintain in-depth knowledge of wash equipment and the entire wash process to ensure smooth daily operations.
• Assist with recruiting, training, and onboarding new Team Members.
• Manage site scheduling and labor budgets effectively.
• Conduct regular team performance reviews to ensure alignment with company policies and procedures.
• Oversee inventory management and place orders efficiently to support site needs.

  Job Requirements

  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • Minimum 2–5 years of leadership experience, preferably in a customer-facing or operational role.
  • At least 2 years of customer service experience with proven de-escalation and conflict resolution skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong communication and leadership abilities with a focus on motivating teams.
  • Must be able to close the site one night per week.
  • Basic computer proficiency (POS systems, Microsoft Office, Google Workspace, etc.).

  Work Environment and Physical Demands

  • Required to stand and move throughout the site for the entire shift
  • Ability to work on your feet for an entire shift in a fast-paced environment.
  • Ability to work outside in all weather conditions.
  • Must wear required safety equipment at all times.
  • Ability to lift 25 lbs. regularly and up to 50 lbs. occasionally.

  Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

  Founded in 2018, Express Wash Concepts is one of the nation’s fastest-growing express tunnel car wash operators and the parent company of five award-winning brands. With 130+ locations across six states — and more opening every month — we’ve earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for five consecutive years.