Team Lead, Auto Wash & Customer Experience

Express Wash Concepts LLC; Portsmouth (VA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401k with company match up to 4%

Paid vacation

Educational reimbursement

Unlimited Wash Club Membership

Uniforms supplied

Continuous training

Job summary

Express Wash Concepts LLC is seeking a Team Leader at Green Clean Express Auto Wash in Portsmouth, VA to support onsite operations and lead a fast-paced team. You will focus on outstanding customer service, sales growth, and maintaining quality standards while guiding staff through daily tasks.

The role requires a high school diploma or equivalent, flexibility to work weekends, and a professional appearance.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.
• Aspire for excellence in all tasks, consistently setting an example through leadership.
• Maintain a professional appearance in accordance with appearance guidelines.
• Demonstrate flexibility in working hours, including weekends.

Responsibilities

• Support the site's facility and operations responsibilities to deliver outstanding customer service.
• Drive sales growth and uphold stringent quality standards as a Team Leader.
• Greet customers and make long-lasting first impressions.
• Educate customers about the Unlimited Wash Club benefits.
• Engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team to achieve and sustain high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

Skills

Team leadership

Customer service

Sales

Flexible hours

Education

High School Diploma

Job description

Express Wash Concepts LLC is seeking a Team Leader at Green Clean Express Auto Wash in Portsmouth, VA to support onsite operations and lead a fast-paced team. You will focus on outstanding customer service, sales growth, and maintaining quality standards while guiding staff through daily tasks.

The role requires a high school diploma or equivalent, flexibility to work weekends, and a professional appearance.