Site Manager Day Program

ServiceNet; United States; On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Tuition assistance

Paid time off

401(k)

401(k) matching

Training & development

Job summary

ServiceNet seeks a Day Program Site Manager Vocational Services in Hatfield, MA to supervise vocational and day training programs, support participants with ADLs, and lead staff through best practices in care and safety.

Responsibilities include overseeing staff, coordinating behavioral supports, and ensuring medication procedures are followed. A MAP certification or willingness to obtain is preferred; valid driver’s license required. Salary is $21/hr.

Qualifications

• Experience with individuals with developmental disabilities or complex behavioral needs in day programs, residential, or clinical settings.
• Minimum 2 years of supervisory experience in a human services setting.
• Ability to provide personal care assistance and support individuals with ADLs.
• Training in behavioral management and de-escalation strategies (or willingness to obtain).
• Valid driver’s license, reliable transportation, and acceptable Motor Vehicle Record.
• CPR & First Aid certification (or willingness to obtain).

Responsibilities

• Assist the Program Director in implementing and monitoring vocational and day training programs tailored to participants’ needs.
• Ensure participants receive appropriate personal care and behavioral supports.
• Directly oversee and support staff, ensuring adherence to program protocols, medication administration procedures, and safety standards.
• Provide guidance and training to staff in best practices for personal care, behavioral management, and crisis intervention.
• Assist individuals with ADLs such as toileting, feeding, hygiene, and mobility, ensuring dignity and respect.
• Implement individualized behavioral support plans in collaboration with clinical teams, responding to behavioral incidents with de-escalation strategies.
• Oversee and ensure compliance with medication administration procedures (MAP certification preferred or willingness to obtain).
• Provide hands-on coaching and individualized support to participants in work and skill-building activities.
• Facilitate daily transitions between activities, ensuring smooth program operations.
• Enforce health, safety, and emergency protocols, ensuring staff preparedness for medical and behavioral emergencies.
• Serve as the acting Program Director in the director’s absence, taking on leadership responsibilities as needed.

Skills

Supervisory experience

Tools

MAP certification

Job description

Benefits:

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Tuition assistance

Day Program Site Manager Vocational Services Full Time Location: Hatfield, MA Pay: $21/hr

About the Role

At ServiceNet, we are dedicated to empowering individuals with disabilities to live full, meaningful lives through social skills development, recreational activities, employment support, and vocational training. Our day programs foster friendships, inclusivity, and strength-based learning, offering engaging opportunities in art, technology, music, and community outings, while also providing hands-on personal care, behavioral management, and medication administration support for individuals with higher support needs.

Key Responsibilities

Program Supervision & Oversight

Assist the Program Director in implementing and monitoring vocational and day training programs tailored to participants’ needs.

Ensure participants receive appropriate personal care and behavioral supports.

Staff Supervision & Development

Directly oversee and support staff, ensuring adherence to program protocols, medication administration procedures, and safety standards.

Provide guidance and training to staff in best practices for personal care, behavioral management, and crisis intervention.

Participant Support & Care

Assist individuals with activities of daily living (ADLs) such as toileting, feeding, hygiene, and mobility, ensuring dignity and respect.

Implement individualized behavioral support plans in collaboration with clinical teams, responding to behavioral incidents with appropriate de-escalation strategies.

Oversee and ensure compliance with medication administration procedures (MAP certification preferred or willingness to obtain).

Vocational & Skill-Building Support

Provide hands-on coaching and individualized support to participants in work and skill-building activities tailored to their abilities.

Facilitate daily transitions between activities, ensuring smooth program operations.

Safety & Compliance

Enforce health, safety, and emergency protocols, ensuring staff preparedness for medical and behavioral emergencies.

Serve as the acting Program Director in the director’s absence, taking on leadership responsibilities as needed.

Qualifications

Experience working with individuals with developmental disabilities, autism, and complex behavioral needs in a day program, residential, or clinical setting.

Minimum 2 years of supervisory experience in a human services setting.

Ability to provide personal care assistance and support individuals with ADLs.

Training in behavioral management and de-escalation strategies (or willingness to obtain).

Valid driver’s license, reliable transportation, and acceptable Motor Vehicle Record.

CPR & First Aid certification (or willingness to obtain).

Benefits:

Paid orientation and trainings.

Generous time-off package.

Comprehensive health and dental insurance plans.

403(B)-retirement plan, with employer matching.

Long-term disability benefits; paid life insurance.

Advancement opportunities; tuition assistance; and several more benefit options.

Want to learn more about ServiceNet? https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.