Site Manager Day Program

ServiceNet; Hatfield (MA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Training & development

Tuition assistance

Opportunity for advancement

Job summary

ServiceNet in Hatfield, MA is seeking a Day Program Site Manager to lead daily operations of our day program for individuals with developmental disabilities. You will supervise staff, oversee vocational and skill-building activities, and ensure safety, quality, and person-centered support for participants with higher support needs.

This role requires experience with autism and challenging behaviors, MAP certification or willingness to obtain, and a valid driver’s license.

Qualifications

• Experience working with individuals with developmental disabilities, autism, and complex behavioral needs in a day program or related setting.
• Minimum 2 years of supervisory experience in a human services setting.
• Ability to provide personal care assistance and support individuals with ADLs.
• Training in behavioral management and de-escalation strategies (or willingness to obtain).
• Valid driver’s license and reliable transportation; acceptable motor vehicle record.
• CPR & First Aid certification (or willingness to obtain).

Responsibilities

• Assist the Program Director in implementing and monitoring vocational and day training programs tailored to participants’ needs.
• Ensure participants receive appropriate personal care and behavioral supports.
• Directly oversee staff, ensuring adherence to protocols, medication administration procedures, and safety standards.
• Provide guidance and training to staff in personal care, behavioral management, and crisis intervention.
• Assist individuals with ADLs such as toileting, feeding, hygiene, and mobility with dignity and respect.
• Oversee behavioral support plans in collaboration with clinical teams and respond to incidents with de-escalation strategies.
• Oversee medication administration procedures (MAP certification preferred or willingness to obtain).
• Provide hands-on coaching for participants in work and skill-building activities.
• Enforce health, safety, and emergency protocols; act as Program Director in the director’s absence.

Skills

Supervisory experience

ADL support

Behavioral management

Crisis de-escalation

CPR & First Aid

MAP certification preferred

Job description

Benefits

• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• 401(k)


• 401(k) matching


• Dental insurance


• Tuition assistance

Day Program Site Manager

Vocational Services

Employment Type

Full Time

Location

Hatfield, MA

Pay

$21/hr

About The Role

At ServiceNet, we are dedicated to empowering individuals with disabilities to live full, meaningful lives through social skills development, recreational activities, employment support, and vocational training. Our day programs foster friendships, inclusivity, and strength-based learning, offering engaging opportunities in art, technology, music, and community outings, while also providing hands-on personal care, behavioral management, and medication administration support for individuals with higher support needs.

As a Site Manager, you will play a key leadership role in overseeing daily operations at our day program, ensuring a supportive and inclusive environment for individuals with developmental disabilities, autism, and complex behavioral and medical needs. This role involves supervising staff, facilitating vocational and skill-building activities, and ensuring program quality while promoting safety, engagement, and personal growth for participants.

Key Responsibilities

Program Supervision & Oversight

• Assist the Program Director in implementing and monitoring vocational and day training programs tailored to participants’ needs.


• Ensure participants receive appropriate personal care and behavioral supports.

Staff Supervision & Development

• Directly oversee and support staff, ensuring adherence to program protocols, medication administration procedures, and safety standards.


• Provide guidance and training to staff in best practices for personal care, behavioral management, and crisis intervention.

Participant Support & Care

• Assist individuals with activities of daily living (ADLs) such as toileting, feeding, hygiene, and mobility, ensuring dignity and respect.


• Implement individualized behavioral support plans in collaboration with clinical teams, responding to behavioral incidents with appropriate de-escalation strategies.


• Oversee and ensure compliance with medication administration procedures (MAP certification preferred or willingness to obtain).

Vocational & Skill-Building Support

• Provide hands-on coaching and individualized support to participants in work and skill-building activities tailored to their abilities.


• Facilitate daily transitions between activities, ensuring smooth program operations.

Safety & Compliance

• Enforce health, safety, and emergency protocols, ensuring staff preparedness for medical and behavioral emergencies.


• Serve as the acting Program Director in the director’s absence, taking on leadership responsibilities as needed.

Qualifications

• Experience working with individuals with developmental disabilities, autism, and complex behavioral needs in a day program, residential, or clinical setting.


• Minimum 2 years of supervisory experience in a human services setting.


• Ability to provide personal care assistance and support individuals with ADLs.


• Training in behavioral management and de-escalation strategies (or willingness to obtain).


• Valid driver’s license, reliable transportation, and acceptable Motor Vehicle Record.


• CPR & First Aid certification (or willingness to obtain).

Benefits

• Paid orientation and trainings.


• Generous time-off package.


• Comprehensive health and dental insurance plans.


• 403(B)-retirement plan, with employer matching.


• Long-term disability benefits; paid life insurance.


• Advancement opportunities; tuition assistance; and several more benefit options.

Want to learn more about ServiceNet?

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.