Site Manager Day Program

ServiceNet Inc.; West Hatfield (MA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Tuition assistance

Paid time off

Training & development

Advancement opportunities

Job summary

ServiceNet is hiring a Day Program Site Manager in Hatfield, MA. You will lead daily operations of our day program, supervise staff, and ensure safety, dignity, and engagement for participants with developmental disabilities and complex needs.

The role involves coordinating vocational activities, providing personal care supports, and implementing individualized behavioral plans with clinical teams. CPR/First Aid and MAP certification are preferred; driver’s license required.

Qualifications

• Experience supervising staff in a human services setting.
• Ability to support individuals with ADLs and personal care.
• Training in behavioral management and de-escalation strategies.

Responsibilities

• Assist the Program Director in implementing and monitoring vocational and day training programs tailored to participants’ needs.
• Ensure participants receive appropriate personal care and behavioral supports.
• Directly oversee and support staff, ensuring adherence to program protocols, medication administration procedures, and safety standards.
• Provide guidance and training to staff in best practices for personal care, behavioral management, and crisis intervention.
• Assist individuals with ADLs; demonstrate dignity and respect.
• Implement individualized behavioral support plans with clinical teams and de-escalation strategies.
• Oversee medication administration procedures; MAP certification preferred or willingness to obtain.
• Provide hands-on coaching in work and skill-building activities; facilitate daily transitions.
• Enforce health, safety, and emergency protocols; be acting Program Director in the director’s absence.

Skills

Staff supervision

ADL support

Behavioral management

Crisis intervention

Driver's license

Education

CPR & First Aid certification

MAP certification

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

Day Program Site Manager

Vocational Services

Full Time

Location: Hatfield, MA

Pay: $21/hr

About the Role

At ServiceNet, we are dedicated to empowering individuals with disabilities to live full, meaningful lives through social skills development, recreational activities, employment support, and vocational training. Our day programs foster friendships, inclusivity, and strength-based learning, offering engaging opportunities in art, technology, music, and community outings, while also providing hands-on personal care, behavioral management, and medication administration support for individuals with higher support needs.

As a Site Manager, you will play a key leadership role in overseeing daily operations at our day program, ensuring a supportive and inclusive environment for individuals with developmental disabilities, autism, and complex behavioral and medical needs. This role involves supervising staff, facilitating vocational and skill-building activities, and ensuring program quality while promoting safety, engagement, and personal growth for participants.

Key Responsibilities

Program Supervision & Oversight

• Assist the Program Director in implementing and monitoring vocational and day training programs tailored to participants’ needs.
• Ensure participants receive appropriate personal care and behavioral supports.

Staff Supervision & Development

• Directly oversee and support staff, ensuring adherence to program protocols, medication administration procedures, and safety standards.
• Provide guidance and training to staff in best practices for personal care, behavioral management, and crisis intervention.

Participant Support & Care

• Assist individuals with activities of daily living (ADLs) such as toileting, feeding, hygiene, and mobility, ensuring dignity and respect.
• Implement individualized behavioral support plans in collaboration with clinical teams, responding to behavioral incidents with appropriate de-escalation strategies.
• Oversee and ensure compliance with medication administration procedures (MAP certification preferred or willingness to obtain).

Vocational & Skill‑Building Support

• Provide hands‑on coaching and individualized support to participants in work and skill‑building activities tailored to their abilities.
• Facilitate daily transitions between activities, ensuring smooth program operations.

Safety & Compliance

• Enforce health, safety, and emergency protocols, ensuring staff preparedness for medical and behavioral emergencies.
• Serve as the acting Program Director in the director’s absence, taking on leadership responsibilities as needed.

Qualifications

• Experience working with individuals with developmental disabilities, autism, and complex behavioral needs in a day program, residential, or clinical setting.
• Minimum 2 years of supervisory experience in a human services setting.
• Ability to provide personal care assistance and support individuals with ADLs.
• Training in behavioral management and de-escalation strategies (or willingness to obtain).
• Valid driver’s license, reliable transportation, and acceptable Motor Vehicle Record.
• CPR & First Aid certification (or willingness to obtain).

Benefits:

• Paid orientation and trainings.
• Generous time‑off package.
• Comprehensive health and dental insurance plans.
• 403(B)-retirement plan, with employer matching.
• Long‑term disability benefits; paid life insurance.
• Advancement opportunities; tuition assistance; and several more benefit options.

Want to learn more about ServiceNet?

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.