Site Leader: Build Teams, Delight Guests, Drive Results

Take 5 Car Wash; Bellmead (TX); On-site; USD 50,000 - 71,000; Full time

Job summary

Whistle Express is seeking a Site Manager to own the site operations, guest experience, and growth initiatives. You will lead a diverse team, maintain equipment, ensure safety and quality, and drive membership and service promotions to meet daily targets.

The role requires hands-on leadership in a fast-paced outdoor environment, with a focus on developing future leaders and delivering exceptional customer service. Base pay reflects leadership responsibilities and site performance expectations.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Flexible schedule, including weekends and holidays.
• Ability to stand for long periods and perform light physical tasks.

Responsibilities

• Recruit, hire, train, coach, and manage performance of all team members.
• Build a positive, growth-minded culture aligned with company values.
• Develop future leaders through regular development conversations.
• Ensure staff adhere to safety, customer service and operational standards.
• Champion a welcoming, service-oriented customer environment and resolve escalations.
• Lead sales initiatives, promotions, and upselling for memberships/services.
• Oversee daily operations, equipment maintenance, and vendor support.
• Monitor KPIs and adjust staffing to hit targets.
• Enforce health, safety, and quality standards; conduct audits.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Outdoor environment

Job description

Whistle Express is seeking a Site Manager to own the site operations, guest experience, and growth initiatives. You will lead a diverse team, maintain equipment, ensure safety and quality, and drive membership and service promotions to meet daily targets.

The role requires hands-on leadership in a fast-paced outdoor environment, with a focus on developing future leaders and delivering exceptional customer service. Base pay reflects leadership responsibilities and site performance expectations.