Site Operations Leader - Build Teams, Elevate Guest Experience

Whistle Express Car Wash; Louisville (KY); On-site; USD 50,000 - 80,000; Full time

Job summary

Whistle Express Car Wash is seeking a Site Manager to lead the on-site team, own daily operations, and drive guest satisfaction. You will recruit, coach, and develop staff while ensuring safety, cleanliness, and peak throughput across the site.

As the senior on-site leader, you will manage KPIs, membership growth strategies, and equipment performance, partnering with senior leadership to grow profitability and deliver an exceptional customer experience.

Qualifications

• Proven leadership and performance management abilities.
• Strong customer service mindset and communication skills.
• Ability to operate in a fast-paced, outdoor environment.
• Mechanical aptitude for overseeing equipment checks and maintenance.

Responsibilities

• Lead and develop the site team, including managers and front-line staff, with coaching and performance management.
• Own daily operations, safety, quality, and equipment reliability to meet site standards.
• Drive sales, memberships, and service improvements to achieve KPIs and profitability.
• Ensure adherence to health, safety, and brand standards through regular audits and training.
• Analyze metrics, manage staffing and inventory, and address issues promptly.

Skills

Leadership

Customer service

Communication

Problem-solving

Team building

Operations management

Job description

Whistle Express Car Wash is seeking a Site Manager to lead the on-site team, own daily operations, and drive guest satisfaction. You will recruit, coach, and develop staff while ensuring safety, cleanliness, and peak throughput across the site.

As the senior on-site leader, you will manage KPIs, membership growth strategies, and equipment performance, partnering with senior leadership to grow profitability and deliver an exceptional customer experience.