Site Leader: Build Teams, Elevate Experience & Growth

Express Wash Operations LLC; Nebraska; On-site; USD 65,000 - 90,000; Full time

Job summary

Whistle Express is seeking a Site Manager to lead daily site operations, drive guest experience, and build a high-performing team. You will own staffing, safety, quality, and results while developing leaders under you and partnering with the Market Director above you.

You will manage equipment, maintenance, and processes to ensure consistent standards and profitability, while promoting memberships and services. Extensive outdoor, hands-on leadership and a strong customer focus are required.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
• Flexible schedule, including weekends and holidays.
• Ability to stand for long periods and perform light physical tasks.

Responsibilities

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
• Build and reinforce a positive, growth minded culture grounded in company values
• Conduct ongoing development conversations and ensure readiness of future leaders
• Ensure all staff follow safety, customer service, and operational standards consistently
• Deliver an Exceptional Customer Experience Champion a welcoming, service-oriented environment where every customer feels valued
• Resolve escalated concerns and coach the team on best-in-class customer engagement
• Lead membership growth strategies, including sales coaching and service recommendations
• Oversee Site Operations & Equipment Performance
• Own all daily operational workflow and ensure efficiency, accuracy, and safety
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
• Ensure the site consistently meets company standards for quality, cleanliness, and throughput
• Analyze operational metrics and implement improvements to increase performance and reduce downtime
• Drive Sales, Profitability & Business Results
• Set and manage site-level sales, membership, labor, and operational targets
• Lead sales initiatives, promotions, and team-wide upselling behaviors
• Monitor KPIs and adjust staffing, processes, or workflow to achieve results
• Manage site expenses, inventory, and cost controls
• Ensure Safety, Compliance & Brand Standards
• Enforce all health, safety, and environmental protocols
• Ensure adherence to company policies, operating procedures, and quality standards
• Address risks, incidents, or equipment failures promptly and effectively
• Conduct regular audits and site inspections to ensure consistency and compliance

Skills

Customer service mindset

Leadership

Outdoor environment

Problem solving

Reliability

Flexibility

Stamina

Job description

Whistle Express is seeking a Site Manager to lead daily site operations, drive guest experience, and build a high-performing team. You will own staffing, safety, quality, and results while developing leaders under you and partnering with the Market Director above you.

You will manage equipment, maintenance, and processes to ensure consistent standards and profitability, while promoting memberships and services. Extensive outdoor, hands-on leadership and a strong customer focus are required.