Site Operations Leader: Develop People & Drive Experience

Take 5 Car Wash; Columbia (TN); Híbrido; USD 21 000 - 26 000; Tempo integral

Resumo da oferta

Whistle Express is seeking an Assistant Site Manager to support the Site Leader in overseeing daily operations, coaching teams, and driving sales in a fast-paced outdoor environment. You will focus on training, shift management, safety, and customer satisfaction, ensuring Sparkle Assurance and outstanding experiences at every visit.

You will foster a positive team culture, manage staffing, and help drive revenue through memberships and promotions while maintaining high standards of operation.

Qualificações

• Onboard and develop team members, align with values and site procedures.
• Identify training needs and coordinate development opportunities.
• Assist with scheduling and shift management to balance workloads.
• Foster a positive team culture with recognition and collaboration.

Responsabilidades

• Greet customers warmly and ensure they feel welcomed at every visit.
• Answer questions about services, memberships, and promotions clearly.
• Address and resolve customer concerns, escalating when needed.
• Promote unlimited wash memberships and services to boost engagement.
• Monitor the site for opportunities to improve customer experience and report feedback.

Conhecimentos

Team leadership

Staff training

Customer service

Sales & promotions

Descrição da oferta de emprego

Whistle Express is seeking an Assistant Site Manager to support the Site Leader in overseeing daily operations, coaching teams, and driving sales in a fast-paced outdoor environment. You will focus on training, shift management, safety, and customer satisfaction, ensuring Sparkle Assurance and outstanding experiences at every visit.

You will foster a positive team culture, manage staffing, and help drive revenue through memberships and promotions while maintaining high standards of operation.