Site Lead, Semiconductor Service & Customer Success

Nova Ltd.; Chandler (AZ); Vor Ort; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Great Place to Work

Global team collaboration

Industry training programs

Zusammenfassung

Nova is seeking a Site Lead to supervise a service engineering team and oversee delivery of service contracts for key customer accounts. You will lead 5-8 engineers, drive escalations, coordinate with service and division teams, and ensure warranty support and tool installations.

This role requires 5–8 years of semiconductor cleanroom experience, 3 years as a team lead, and 15–20% travel. Based in Chandler, AZ, you will be a key driver of continuous improvement and customer satisfaction.

Qualifikationen

• 5–8 years of semiconductor cleanroom experience, with team-lead exposure.
• Minimum 3 years in a team-lead role.
• Strong understanding of fab service requirements and procedures.
• Excellent interpersonal and communication skills.
• Willingness to travel 15–20%.

Aufgaben

• Lead the overall performance of the account, ensuring delivery of service business targets.
• Drive execution of service contracts and contribute to the development and implementation of the account’s service business strategy.
• Identify and promote value-added service products and upgrades across the installed base.
• Manage a service team of 5-8 engineers.
• Assess skill gaps and implement training programs to build team capabilities.
• Provide coaching, guidance, and motivation to foster continuous improvement in customer satisfaction and team performance.
• Act as the primary owner of Level 1 and Level 2 service escalations, ensuring timely resolution of technical and process issues.
• Collaborate with Service and Division teams to provide direction and support for complex problem-solving.
• Maintain strong and transparent communication with customers, tracking escalations to closure.
• Deliver warranty and service support in accordance with Nova’s agreements with end users.
• Plan and oversee resource allocation for new tool installations.
• Ensure availability and accuracy of warehouse and local parts inventory to support uninterrupted service operations.
• Lead the sharing of Best Known Methods (BKMs) across local and global service teams to strengthen operational efficiency and consistency.

Kenntnisse

Semiconductor cleanroom

Team leadership

Customer-facing

Problem solving

Jobbeschreibung

Nova is seeking a Site Lead to supervise a service engineering team and oversee delivery of service contracts for key customer accounts. You will lead 5-8 engineers, drive escalations, coordinate with service and division teams, and ensure warranty support and tool installations.

This role requires 5–8 years of semiconductor cleanroom experience, 3 years as a team lead, and 15–20% travel. Based in Chandler, AZ, you will be a key driver of continuous improvement and customer satisfaction.