Field Service Site Lead

Insight Global; Chandler (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

Insight Global is seeking an experienced Site Lead to oversee service operations for a major semiconductor account. You will manage a team of field service engineers and serve as the primary customer-facing leader, owning escalations and driving operational excellence on-site at a Chandler, AZ facility.

The role emphasizes people leadership, customer management, and coordination of installations, upgrades, and ongoing support, with a focus on contract execution and high client satisfaction.

Qualifications

• 5+ years of semiconductor manufacturing, equipment, or cleanroom experience.
• Direct people management, team lead, or supervisory experience.
• Proven experience leading technical teams in a fab environment.
• Strong customer-facing leadership skills and ability to manage escalations.
• Experience driving team performance, training, development, and accountability.
• Ability to communicate effectively with customers, management, and engineering teams.
• Strong understanding of semiconductor fab operations, procedures, and service requirements.
• Comfortable being the senior on-site leader responsible for operational success.

Responsibilities

• Lead and develop a team of 6-10 service engineers.
• Act as the primary customer relationship owner for the site.
• Manage Level 1 and Level 2 service escalations through resolution.
• Drive customer satisfaction, service delivery, and contract execution.
• Coach, mentor, and develop engineers while identifying skill gaps and training needs.
• Allocate resources for installations, upgrades, and ongoing support activities.

Skills

People leadership

Customer-facing leadership

Escalation management

Semiconductor fab operations

Team performance & training

Effective communication

Senior on-site leadership

Job description

Job Description

A client of Insight Global is seeking an experienced Site Lead to oversee service operations, manage a team of Field Service Engineers, and serve as the primary customer-facing leader for a major semiconductor account. This role is focused on people leadership, customer management, escalation ownership, and operational excellence rather than day-to-day hands-on tool support.

Responsibilities

• Lead and develop a team of 6-10 service engineers
• Act as the primary customer relationship owner for the site
• Manage Level 1 and Level 2 service escalations through resolution
• Drive customer satisfaction, service delivery, and contract execution
• Coach, mentor, and develop engineers while identifying skill gaps and training needs
• Allocate resources for installations, upgrades, and ongoing support activities

Skills and Requirements

• 5+ years of semiconductor manufacturing, equipment, or cleanroom experience
• Previous experience of direct people management, team lead, or supervisory experience
• Proven experience leading technical teams in a fab environment
• Strong customer-facing leadership skills and ability to manage escalations
• Experience driving team performance, training, development, and accountability
• Ability to communicate effectively with customers, management, and engineering teams
• Strong understanding of semiconductor fab operations, procedures, and service requirements
• Comfortable being the senior on-site leader responsible for operational success

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].