Global Field Service Engineer, Metrology for Semiconductors

Nova Ltd.; Chandler (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Nova Ltd. is seeking a Field Service Engineer to installation, maintain, and support Nova systems at customer sites. The role requires a self-starter, teamwork, and professionalism, with collaboration to direct technology development via R&D teams.

You will be the face of Nova, engaging with customers, supporting warranty & service agreements, and ensuring stock levels and reporting accuracy. Travel both in the US and internationally is expected.

Qualifications

• Minimum BS in Electrical / Mechanical Engineering.
• 3+ years of experience in the field.
• Experience with multi-discipline semiconductor manufacturing equipment and metrology.
• Knowledge in optics, GUI SW design, and mechanical components.
• Ability to travel US and internationally (50% travel).

Responsibilities

• Implement the Customer Support Policy for the Nova End User. Supervise, maintain, and support Nova systems in the field.
• Support Nova and End Users service as defined under Nova’s warranty and service support agreements.
• Maintain proper reporting methods for all activities of customer support as defined by the US Customer Support Manager.
• Maintain Nova’s parts inventory under the position’s control and ensure stock levels per policy.
• Assist in new equipment installations, add-ons, and upgrades.
• Provide feedback to the US headquarters based on field experience.
• Employ FSRs for all service activities.
• Produce weekly reports per assigned customers/systems (monthly).
• Provide customer training and retraining; ensure know-how among users.
• Collaborate with sales and on-site evaluations.

Skills

Electrical Engineering

Mechanical Engineering

Field service experience

Semiconductor equipment

Optics

GUI software design

Travel readiness

Education

BS in Electrical or Mechanical Engineering

Job description

Nova Ltd. is seeking a Field Service Engineer to installation, maintain, and support Nova systems at customer sites. The role requires a self-starter, teamwork, and professionalism, with collaboration to direct technology development via R&D teams.

You will be the face of Nova, engaging with customers, supporting warranty & service agreements, and ensuring stock levels and reporting accuracy. Travel both in the US and internationally is expected.