Field Service Engineer

Nova Measuring Instruments; Boise (ID); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Continuous learning opportunities

Mentorship from experienced engineers

Great workplace environment

Job summary

A global technology company in Boise, Idaho, is seeking a self-starting Field Service Engineer to provide on-site support and maintenance for metrology systems. The role involves equipment installations, customer training, and collaboration with technical teams. Ideal candidates have a Bachelor's degree in Engineering, 3+ years of relevant experience, and strong problem-solving abilities. The position requires flexibility in working hours, including weekends, as needed to support customer operations.

Qualifications

• Minimum 3 years of experience in a relevant field.
• Strong mechanical and electrical aptitude.
• Ability to perform manual labor in cleanroom environments.

Responsibilities

• Support service as defined under warranty and support agreements.
• Maintain proper reporting methods for customer support activities.
• Assist in equipment installations and upgrades.

Skills

Problem-solving skills

Analytical skills

Excellent communication

Customer relations

Project management

Education

Bachelor degree in Electrical/Mechanical Engineering

Job description

Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products.

Why Nova:

• Certified Best Places to Work from "Great Places to Work" in 2022, 2023, 2024 and 2025 (Rated by our employees) Top 30 in our industry category
• Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
• Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers

Responsibilities

What will you do as a Field Service Engineer?

• Support Nova and End Users service as defined under Nova’s warranty and service support agreements
• Maintain proper reporting methods for all activities of customer support as defined by Service Manager
• Assist in new equipment installations, “add-ons,” and upgrades
• Produce regular reports to customer and Nova management
• Provide customer training and retraining
• Ensure an adequate level of know how among customers’ ‘users’
• Manage Nova’s parts inventory at the locations assigned to this position
• Assist in setting Nova’s spare parts to maintain proper levels of stock in accordance with Company policy
• Repair parts and components according to general service policy
• Verify that spare systems are stored properly and are available without delay when needed
• Provide sales support and sales related information
• Collaborate with sales and customer on-site evaluations
• Be familiar with customer operating methods, procedures, and policy
• Adhere to customers’ site policies and guidelines with regards to safety, performance and behavior
• Maintain customers’ information with the utmost confidentiality
• Provide customer support during working schedule as defined by service contract
• Be prepared to support the customer beyond the defined working schedule as required

What will make you succeed in the role?

• Ability to work effectively in a multifunctional team, serving as a liaison between customers, Tech Support, Applications
• Excellent problem-solving skills
• Strong analytical, data analysis and diagnostics ability
• Excellent written and oral communicationsExcellent knowledge of semiconductor technical support requirements as well as field service processes and procedures
• Strong project and time management skills
• Excellent customer relations and communication skill.
• Ability to be self-sufficient, capable of completing tasks with minimal supervision, taking ownership of work without continuous guidance nor direction from manager

This full-time role requires flexibility to work across business and non-business hours, including weekends, as needed. Overtime is not typically required.

Requirements

• Bachelor degree in Electrical / Mechanical Engineering or equivalent experience
• Minimum 3 years of experience
• Ability to perform manual and physical labor in cleanroom environment
• Must be able to bend, crawl & work in and around systems within semiconductor fab
• Strong mechanical and electrical aptitude with independent troubleshooting ability with high-vacuum experience strongly considered
• First level software troubleshooting and support
• Previous experience working with multi-discipline semiconductor metrology equipment preferred with cleanroom experience
• The FSE should have working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements