Senior Service Manager – Semiconductor Equipment

Nova Ltd.; Boise (ID); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Great place to work

Customer-focused culture

Industry training programs

Job summary

Nova is seeking an experienced Account Service Manager to lead service operations and drive service business growth for a key customer across its U.S. sites. The role partners with the Global Account General Manager and Nova headquarters to align strategy and support escalations.

The right candidate combines strong technical expertise in semiconductor capital equipment with business acumen and proven service leadership experience. Domestic travel up to 20% is expected.

Qualifications

• Bachelor’s degree in Engineering or a related field requirement.
• Minimum five years in a managerial or service leadership role.
• Experience managing service operations in the semiconductor capital-equipment industry.
• Strong understanding of semiconductor manufacturing environments and customer expectations.
• Proven experience leading complex technical and customer escalations.

Responsibilities

• Lead service operations for the assigned account across U.S. sites and achieve operational objectives.
• Coach and develop the service team, including workload allocation and performance management.
• Maintain a high-performing, customer-focused service team.
• Set clear performance expectations and ensure resources and direction.
• Monitor service performance, identify gaps, and implement corrective actions.
• Ensure consistent service processes and best practices across locations.
• Build strong relationships with key stakeholders and proactively understand customer needs.
• Lead complex escalations coordinating regional, divisional, and headquarters resources.
• Represent Nova in reviews, escalation meetings, and operational discussions.
• Drive service revenue growth and develop new service opportunities.
• Maintain a healthy service pipeline and provide forecasts to leadership.
• Collaborate with account management to develop service proposals and increase value.

Skills

Service leadership

Customer relationships

Cross-functional collaboration

Escalation management

Communication

Leadership

Business growth

Education

Bachelor's degree in Engineering or related field

Tools

Semiconductor capital equipment

Job description

Nova is seeking an experienced Account Service Manager to lead service operations and drive service business growth for a key customer across its U.S. sites. The role partners with the Global Account General Manager and Nova headquarters to align strategy and support escalations.

The right candidate combines strong technical expertise in semiconductor capital equipment with business acumen and proven service leadership experience. Domestic travel up to 20% is expected.