Senior Analyst, IT Client Support

Cardinal Health, Inc.; Denver (CO); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k plan

Paid time off

HSA

Disability insurance

Parental leave

Job summary

Cardinal Health IT Client Support at the Denver distribution facility provides Tier 2+ support for desktop, warehouse technologies, and peripherals. The role may include after hours and weekend duties, with secondary coverage for Englewood, CO.

The position requires strong troubleshooting, knowledge of Windows 10, SCCM, ServiceNow and Office 365, and a customer-focused service mindset. You will collaborate across teams to resolve incidents and fulfill requests.

Qualifications

• Bachelors degree or equivalent work experience, preferred
• 2+ years experience in related field, preferred
• Experience in a Warehouse Environment, preferred
• Knowledge of RF scanners, Zebra printers, Bar code scanners. preferred
• Working knowledge of Windows 10, SCCM, ServiceNow and Office 365, preferred

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Installs/removes/configures hardware and software.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
• Partners with end users to correlate business requirements to technology solutions (strong business acumen).
• Prioritizes effectively and escalates as needed.
• Responds to customer needs and services, as assigned.

Skills

Troubleshooting

RF scanners

Windows 10

SCCM

ServiceNow

Office 365

Customer service

Warehouse tech

Education

Bachelor's degree or equivalent experience

Tools

SCCM

ServiceNow

Office 365

Windows 10

Job description

What IT Client Support contributes to Cardinal Health

IT Client Support is responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals.

This position supports Cardinal Health's Denver, CO Distribution facility. Candidate will be the sole IT support person for the site and work with various teams across the organization to provide IT support. Must be able to act as primary IT support of site, which may include some after hour support and weekend activities. Candidate will also have secondary support responsibility for the Englewood, CO location.

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Installs/removes/configures hardware and software.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
• Partners with end users to correlate business requirements to technology solutions (strong business acumen).
• Prioritizes effectively and escalates as needed.
• Responds to customer needs and services, as assigned.

Qualifications

• Bachelors degree in related field or equivalent work experience, preferred
• 2+ years experience in related field, preferred
• Experience in a Warehouse Environment, preferred
• Knowledge of RF scanners, Zebra printers, Bar code scanners. preferred
• Working knowledge of Windows 10, SCCM, ServiceNow and Office 365, preferred

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Anticipated hourly range:$30.70 per hour - $44.00 per hour

Bonus eligible:No

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close:10/05/2026

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.