Site IT Operations Lead

Avon Technologies plc; Cleveland (OH); On-site; USD 117,000 - 150,000; Full time

Benefits offered by this job

Flexible Schedule

Generous paid time off

Competitive Compensation Package

Bonus Plan

Employee Stock Purchase Plan

401k Matching

Tuition Reimbursement Program

Supplemental plans

Company-paid life and AD&D

Job summary

Avon Technologies plc is seeking an IT Operations Owner for the Cleveland site to serve as the central technology owner, coordinating vendors and ensuring systems, infrastructure, and end-user technology run reliably. This hands-on leadership role focuses on operational ownership, day-to-day IT operations, and supporting Level 1/2 teams while driving continuous improvement and a strong security posture.

You will mentor junior team members on campus and partner with business leaders to meet

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 8+ years of IT infrastructure, systems administration, or IT operations experience.
• Strong hands-on technical expertise with a genuine passion for technology.
• Experience managing or leading IT operations within a site, plant, office, or distributed environment.
• Strong understanding of infrastructure, networking, endpoint support, and application support.
• Experience overseeing support functions.
• Ability to coordinate across multiple technology teams and vendors.
• Strong troubleshooting, communication, and organizational skills.
• Proven ability to take ownership of technology operations and drive issues to resolution.
• Capable of creating scripts and understanding and debugging software issues.
• Understanding of cybersecurity practices
• Keeps up to date with technology trends

Responsibilities

• Serve as the local site IT Manager for the Cleveland facility, ensuring a stable and reliable IT environment.
• Oversee day-to-day local site projects, infrastructure health, ensuring IT changes / patch schedules are coordinated with production schedules.
• Coordinate support across infrastructure, applications, networking, security, and business systems.
• Understand and manage the production line dependencies on IT hardware and systems.
• Drive timely resolution of end-user support activities.
• Ensure effective management of printer, mobile phone, site comms.
• Manage relationships with external technology vendors and service providers, including internet, telecommunications, and infrastructure partners.
• Coordinate onboarding, workstation deployment, patching, software maintenance, and endpoint management activities.
• Ensure Wi-Fi, network connectivity, conferencing technology, and site infrastructure remain operational and available.
• Support rack-and-stack activities, hardware deployments, equipment lifecycle management, and site technology refreshes.
• Partner with business leaders to understand operational needs and ensure critical applications are properly supported.
• Coordinate infrastructure changes, upgrades, maintenance windows, and technology projects.
• Drive continuous improvement in IT operations, documentation, and support processes.
• Maintain a proactive ownership mindset with a focus on minimizing downtime and improving the end user experience.
• Teach and help with the development of junior members of the team.
• Remain organized and calm when resolving high-pressure issues.

Education

Bachelor’s degree in Computer Science, Information Systems, or a related field

Tools

VMware/Hyper-V

Veeam

Teams Telephony

ABM (iPhone/iPad management)

PLC Networks

PowerShell/Python/SQL

Job description

Avon Technologies plc is seeking an IT Operations Owner for the Cleveland site to serve as the central technology owner, coordinating vendors and ensuring systems, infrastructure, and end-user technology run reliably. This hands-on leadership role focuses on operational ownership, day-to-day IT operations, and supporting Level 1/2 teams while driving continuous improvement and a strong security posture.

You will mentor junior team members on campus and partner with business leaders to meet