Site IT Operations Lead - Manufacturing Uptime & Systems

Avon Technologies plc; Salem (NH); On-site; USD 120,000 - 140,000; Full time

Job summary

Avon Technologies plc in Salem, NH seeks a local site IT Manager to ensure a stable IT environment and near-zero downtime for manufacturing systems. You will oversee workstation deployment, patching, endpoint management, and end-user support while coordinating with vendors and internal teams.

The role requires 8+ years in infrastructure or network operations, a BS in a related field, and strong cybersecurity knowledge; you will drive IT projects, manage assets, and align IT with business goals.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 8+ years of demonstrated experience in infrastructure, systems administration or networking.
• Experience performing technical planning, system integration, or systems analysis in an IT environment.
• Experience managing or leading IT operations within a site, plant, office, or distributed environment.
• Experience troubleshooting and resolving complex technical issues across multiple system domains.
• Strong understanding of infrastructure, networking, endpoint support, and application support; ability to coordinate across multiple technology teams and vendors.
• Strong troubleshooting, communication, organizational skills and ability to work effectively in a team environment.
• Proven ability to take ownership of technology operations and drive issues to resolution.
• Working knowledge of cybersecurity frameworks such as NIST SP 800-53 & NIST 800-171
• Experience aligning technical work with fundamental business objectives.
• Experience delivering detailed, high-quality work in a fast-paced environment.
• Experience navigating competing priorities across multiple teams and stakeholders.

Responsibilities

• Coordinate end user onboarding, workstation deployment, patching, software maintenance, and endpoint management.
• Conduct regular review meetings with vendors, clients, and IT staff.
• Manage relationships with external technology vendors and service providers, including internet, telecommunications, and MSP.
• Ensure effective management of IT assets lifecycle.
• Drive timely resolution of end-user support activities.
• Diagnose, triage, and elevate issues impacting the delivery of technology to the organisation.
• Coordinate support across infrastructure, applications, networking, cybersecurity, and business systems.
• Produce weekly activity reports across various systems and services.
• Drive continuous improvement in IT operations, documentation, and support processes.
• Maintain proactive ownership mindset with a focus on minimizing downtime and improving end user experience.

Skills

Infrastructure experience

Vendor management

End-user support

Project coordination

Strong communication

Ownership mindset

Education

Bachelor’s degree in Computer Science, Information Systems, or a related field

Tools

Windows Server

Active Directory

M365

Azure

Intune

VMware

Hyper-V

Cisco Networking

Palo Alto

PowerShell

Python

SQL

Job description

Avon Technologies plc in Salem, NH seeks a local site IT Manager to ensure a stable IT environment and near-zero downtime for manufacturing systems. You will oversee workstation deployment, patching, endpoint management, and end-user support while coordinating with vendors and internal teams.

The role requires 8+ years in infrastructure or network operations, a BS in a related field, and strong cybersecurity knowledge; you will drive IT projects, manage assets, and align IT with business goals.