IT Infrastructure & End-User Engineer

Avon Technologies plc; Cleveland (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible Schedule

Generous paid time off

Bonus Plan

Employee Stock Purchase Plan

401k Matching

Tuition Reimbursement Program

Company-paid life and AD&D

Job summary

Avon Technologies in Cleveland, OH, is seeking a Technology Engineer to ensure reliable IT infrastructure and end-user tech support. You’ll protect business continuity, manage devices, and deploy IT solutions while aligning with CI practices and group standards.

The role involves hands-on problem solving on the production floor and collaboration across IT teams. The incumbent will monitor performance, implement upgrades, and contribute to asset management with a customer-first service mindset.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Cisco CCNA/CCNP, CompTIA, CISSP).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities with a customer-first mindset.
• Experience with enterprise IT infrastructure and end user device management.
• Familiarity with Continuous Improvement (CI) principles and ability to apply them in daily work.
• Diverse hands-on experience with technologies and vendors.

Responsibilities

• Monitor system and device performance, troubleshoot technical issues, and implement upgrades or patches.
• Ensure systems and devices comply with organizational policies and industry standards.
• Collaborate with IT teams and stakeholders to deliver technology solutions that meet business needs.
• Document system and device configurations, procedures, and processes.
• Support disaster recovery, business continuity planning and Cyber Incident response planning.
• Identify opportunities for process optimization and contribute to Continuous improvement across IT operations.
• Proud of keeping shared IT equipment well sorted.
• Contribute to and alignment with Group IT technical, process and procedural standards
• Deliver outstanding customer service by prioritizing user experience and responsiveness in all technical interactions.
• Strong troubleshooting skills of software, hardware and other technology equipment.
• Deploy, and maintain IT infrastructure, including servers, storage, networking, cloud and security platforms. Responsible for local site racking and stacking
• Manage the lifecycle of end user devices (desktops, laptops, mobile devices, peripherals), including deployment, configuration, and support.
• Contribute to improvements to asset management.

Skills

Analytical skills

Problem solving

Customer-focused

IT infrastructure

End-user devices

CI principles

Vendor management

Education

Bachelor's degree

Certifications

Tools

Hyper-V

Veeam

Teams Telephony

ABM management

PLC Networks

Job description

Avon Technologies in Cleveland, OH, is seeking a Technology Engineer to ensure reliable IT infrastructure and end-user tech support. You’ll protect business continuity, manage devices, and deploy IT solutions while aligning with CI practices and group standards.

The role involves hands-on problem solving on the production floor and collaboration across IT teams. The incumbent will monitor performance, implement upgrades, and contribute to asset management with a customer-first service mindset.