Site IT Operations Engineer: Cybersecurity & Compliance

Paycom - ATS; Chicago, Phoenix (IL, AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

Paycom - ATS in Phoenix, AZ is seeking a Sr. Business Operations Engineer to lead site IT operations, coordinate L1 desktop support, and align local practices with enterprise standards. You will drive standard work, improve end-user support, and ensure scalable, compliant service delivery across the site.

This role partners with IT Site Leads to implement site-based solutions and supports cybersecurity controls including CMMC across site operations.

Qualifications

• Minimum 3 years' IT operations or desktop support experience.
• Experience coordinating cross-functional activities and driving follow-through.
• Familiarity with CMMC, cybersecurity controls, compliance and governance.

Responsibilities

• Lead daily site IT operational priorities in alignment with the IT Site Leader.
• Coordinate L1 desktop support activities to ensure timely end-user issue resolution.
• Partner with IT Site Leads to execute local priorities and implement site-based solutions.
• Drive follow-through on support actions, escalations, and open issues.
• Support reporting, communications, and status updates on site IT operations.
• Implement and sustain standard work, process discipline, and consistent support practices.
• Coordinate with stakeholders to align site execution with broader IT priorities.
• Support deployment of scalable IT solutions and cybersecurity controls.
• Assist with compliance execution and readiness across sites.

Skills

IT operations

L1 desktop support

End-user support

Stakeholder management

Cross-functional coordination

Cybersecurity controls

Communication skills

Reporting

Education

Bachelor's Degree in CIS or related field

High School diploma / GED with 4 years CIS experience

Job description

Paycom - ATS in Phoenix, AZ is seeking a Sr. Business Operations Engineer to lead site IT operations, coordinate L1 desktop support, and align local practices with enterprise standards. You will drive standard work, improve end-user support, and ensure scalable, compliant service delivery across the site.

This role partners with IT Site Leads to implement site-based solutions and supports cybersecurity controls including CMMC across site operations.